Will Castro -

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Work Background

Thinc ForwardIT Support Engineer

Oct. 2023

City of AsheboroNetwork Analyst Associate

Apr. 2021Expert in configuring and maintaining network security measures to optimize efficiency and protect critical systems. Spearhead the implementation and configuration of Access Control Lists (ACL) with dynamic VLAN to ensure secure and streamlined network access district-wide. Proactively manage account creation and maintenance in Active Directory, DHCP, and DNS to ensure the seamless operation of network services. Lead the deployment of Interactive Display panels and iPads using Microsoft Intune as Mobile Device Management (MDM), enhancing the district's technology infrastructure and supporting educational capabilities. Collaborate with cross-functional teams to assess and mitigate risks, as well as implement robust security policies and procedures. Provide exceptional technical support to end-users, promptly addressing network-related issues and offering expert guidance for efficient problem resolution. Responsible for the management and maintenance of Ruckus ICX Switches and Ruckus Access Point firewalls, ensuring their optimal performance. Proficiently handle SCCM (System Center Configuration Manager) deployment and management, streamlining software and device updates across the network. Manage Apple MDM for iPads and other Apple devices, ensuring their secure and effective use in the educational environment.

City of AsheboroComputer Technician

Jul. 2020 - Apr. 2021Asheboro, North Carolina, United StatesProficiently handled Chromebook repairs and maintenance to ensure optimal functionality for students and staff. Managed the help desk using the GLPI ticketing system, efficiently tracking and resolving technical issues reported by users. Assisted with Smartboard panel repairs, maintaining interactive teaching tools for educators. Provided expert technical support to end-users, troubleshooting network, software, and device-related issues. Assisted with the deployment and management of iPads using Microsoft Intune as Mobile Device Management (MDM), enhancing the district's technology infrastructure for educational purposes. Collaborated with inter-departmental teams to assess and mitigate risks and implement security policies and procedures.

SpectrumTechnical Support Rep 1 (Internet/Voice)

Apr. 2020 - Jul. 2020Greensboro, North Carolina, United States

Orange County Supervisor of ElectionsEarly Voting Technician

Jan. 2020 - Apr. 2020Orlando, Florida Area

Walt Disney WorldCocktail Server

Jul. 2017 - Feb. 2020Orlando, Florida AreaInteracting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner. Handling multiple tables and tasks in an efficient manner. Cleaning and clearing tables. Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc.

Hospitality Staffing SolutionsAccount Supervisor

Jun. 2016 - Sep. 2017Orlando, FloridaDevelop recruiting plans and network to proactively fill upcoming and current open needs; visit with channel partners as required; post flyers and signs in the community; support social media recruiting as required. Contact customers on a daily basis and assure their staffing needs are achieved; visit properties as required. Complete daily activity reports and administrative work related to hiring and tracking hours and payroll; complete payroll weekly by required deadlines.

Denny'sManager

Jan. 2014 - Jan. 2016San Juan Puerto RicoCoordinating daily restaurant management operations. Delivering superior food and beverage service and maximizing customer satisfaction. Responding efficiently and accurately to restaurant customer complaints

Denny'sServer

Jan. 2012 - Jan. 2014San Juan Puerto RicoProvide the highest quality of customer service, resolve customer complaints, recommend services and meal to customers.