Vivin Xavier - Technical Account Manager, Google

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Network Power<100 people

Roles

🔥75%

Startup Founder

🧨75%

Consulting

✔️50%

Geos

🇮🇳50%

India

🇷🇺25%

Russia

🇺🇸25%

United States

Work Background

GoogleTechnical Account Manager

Feb. 2023Bengaluru, Karnataka, IndiaAs a Technical Account Manager (TAM) at Google I work directly with Google Cloud Platform (GCP) customers and help them get the most out of their cloud investment and achieve their business goals. I am responsible for managing multiple customer accounts with multi million dollar USD google cloud revenue and work closely with them to understand their business needs, technical challenges, and goals. My continued engagement also provides ongoing support to customers, helping them troubleshoot problems, identify opportunities for improvement, and stay up-to-date on the latest GCP features and services. Additionally, I am also responsible for working with Google's product teams to gather feedback from customers and help shape the future of GCP My daily responsibilities also include: - Reviewing customers use cases and perform architecture review, provide architecture recommendations, optimise costs (CAPEX/OPEX), plan for capacity and scale. - Plan upcoming peak events to handle unprecedented traffic and ensure its successful execution by partnering with customer’s SRE / Development teams, vendors and Google engineering teams. - Be a trusted advisor along the customers cloud adoption journey which includes cloud migrations, performance and cost optimisations. Build a customer roadmap. - Formulating a learning plan for the customer by providing them customised training, encouraging customer stakeholders to get GCP certified and evangelising new features and services. - Get involved in technical design discussions and contribute effectively. - Proactive case reviews to reduce mean time to resolution and increase customer satisfaction on the platform. - Escalation management and represent GCP during customer C-Suite and Executive connects. - Act as an SME on various verticals including Compute, Networking, Migrations, Kubernetes etc.

Amazon Web Services (AWS)Technical Account Manager

Mar. 2022 - Feb. 2023Bengaluru, Karnataka, IndiaAs a Technical Account Manager at Amazon Web Services(AWS) working with largest enterprise customers. My Job involves work directly with customers. - To increase the adoption of AWS best practices for customer specific use cases and provides faster resolution to technical issues. - Assist customers to optimize their infrastructure in terms of cost, security, performance and High availability. - Understand the customer use cases and provide architecture recommendations. Involve in capacity , cost planning and architecture level discussions. - Work with customers for large scale events to design infrastructure to handle unprecedented traffic. Manage the Large Scale Events by co-ordinating with customer, vendors and with different teams, - Work with different teams to handle the Account and Technical queries. - Management Business reviews with customers. - Assist customers during the migration phase of their use case to cloud. - Provide customized trainings for new features and services.

Endurance International GroupOperations Engineer

Aug. 2019 - Jan. 2022Bengaluru Area, India- Part of Windows SysArch team responsible for maintaining shared hosting platform using Plesk, handling break fix and migrations. - Managed VPS platform through virtualization using Hyper-V - Backups and disaster recovery using CDP - Troubleshooting, Patching, upgrading automating all Windows based infrastructure. - PowerShell Automation for administrative activities. - Mentoring support agents, final escalation point for technical issues.

MicrosoftPartner Technical Consultant

Apr. 2016 - Jul. 2019Bengaluru Area, India• Providing Technical Consultation to Microsoft Gold, Silver and Registered partners for end to end deploying, planning architectural guidance and best practices laid by Microsoft for Office 365. • Technical Consultant for Microsoft Exchange server and Exchange Online (Office 365)services with environment's including Identity Management (SSO), Directory Services (DirSync) and Messaging (Cloud/Hybrid) for Microsoft Cloud Partnership EMEA region. • Designed, planned and executed Exchange 2010/2013 Hybrid deployment with office 365 for Microsoft cloud partners • Designed, planned and executed Exchange (2003/2007/2010) migrations to Office 365 for multiple Microsoft Partners • Designed, planned and executed Directory Synchronization (DirSync) with Office 365. • Designed, planned and executed SSO (Single Sign On) for Office 365 with the help of ADFS 3.0 servers • Implementation Experience: Exchange Installation and Configuration, Hybrid configuration set up with O365, ADFS 3.0 Implementation, Migration of mailboxes to O365 (PST, IMAP, Cutover, Staged, Hybrid), DirSync, AAD Sync and AAD Connect, Multifactor Authentication • Collaborate on cross-team and cross-product technical issues by working with resources from Microsoft Product Groups as needed to resolve customer issues and product Bug. • Help partners solve their business questions, hypothesis and maximize their business opportunities with insightful analytical reports. • Provide end to end support for cloud computing & Troubleshoot all Exchange related issues. • Recover failed cluster resources, analyzing cluster logs, cluster recovery with a system state restore • Configure storage using Microsoft iSCSI initiator, Configure RAID, Deduplication, Dynamic Disks, Virtual Disk Service, Storage Pools, VSS • Plan, deploy and troubleshoot Virtualization using Hyper – V, Live Migrations, Hyper – V Migrations, VM Replications, Disaster Recovery, high available Virtual machines

Sutherland Global ServicesTechnical Engineer - Enterprise Backup Solutions

Sep. 2015 - Apr. 2016Bengaluru Area, IndiaWorked as Advance Engineer – Backup Exec Environment – Backup & Storage Enterprise Technical support for Symantec Enterprise Clients Skilled with Backup Exec 11d / 12.5 / 2010 / 2012 / 2014 / BE 15 Handling advance service request ticket from enterprise business clients. Supporting clients across all the regions in assisting with their technical difficulties In backing up Windows and Exchange Server’s. Helping in advance configuration of tape, SAN,NAS,RTL,VTL with Backup exec Application Helping in Backing up and Restore with Disaster Recovery mode. Remote Backup configuration. Alerts and setting up backup exec Software. Routing the server load for backing up ( CASO & MMS ) Migration / upgrade of backup exec environment. Providing solutions for advance level backup of Active Directory Restore. Area of expert within Backup environments Operating System Backup -Windows / Linux Storage – De duplication, NAS, SAN RTL, VTL, NDMP – Net app Application Backup – VM, SQL, Exchange, Domino, Share point, Enterprise Vault, DLO, Oracle, DB2. Technologies – GRT – Granular recovery technology SDR – Simplified Disaster Recovery

Wipro BPSTechnical Consultant

Oct. 2013 - Mar. 2015Navi MumbaiWorked as a Technical Engineer for Microsoft Office 365. Installing, Managing and Troubleshooting on Exchange 2007/2010/2013 and Exchange Online (Hybrid Servers) Troubleshooting Message tracking and to resolve mail delivery issues. Supporting Offline Address book, Calendaring and free busy related issues. Public Folder creation, replication and rights assignments. Monitoring message queues. Performing Exchange backup and restore. Monitoring and managing database growth and white space in Database. Taking Technical triages Troubleshooting Hybrid Rich co-existence issues between On-premise and cloud servers. In depth troubleshooting for Office 365 client facing applications. Configuring and troubleshooting Issues with Federation Trusts and Organization Relationships. Troubleshooting Cross forest issues on Mail flow, Availability, AutoDiscover. Performing Staged, Cutover and IMAP Migration. Planning and deployment of Active Directory Federation Services 2.0 for use with single sign-on. Worked with Active Directory Synchronization tools like DirSync. Providing on floor support to Support Engineers whenever required. Assisting peers when they are stuck on issue. Assisting Microsoft Gold and Syndicate Partners for setting up new Exchange environment

UgamVerbatim Coding Services

Aug. 2011 - Mar. 2012Mumbai Area, India· Verbatim coding services on Language Logic’s Ascribe platform · Providing technical support to customers using Language Logic’s Ascribe platform

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