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Work Background
WiproSenior Service Desk Analyst
Jun. 2022Bucharest, Romania- Provide IT support for the Novartis project, managing ServiceNow tickets, Teams chats/meetings, emails, and outbound calls using tools like BMC Remedy and SCCM (System Center Configuration Manager) for efficient workflow management.
- Troubleshoot and resolve issues related to:
- Microsoft Office & Microsoft 365
- Citrix (Cloud PC, On-Premises, NextGen machines)
- SCCM (System Center Configuration Manager) – software deployment, remote control, and troubleshooting
- VPN (Virtual Private Network) & AOVPN (Always On VPN)
- SharePoint, printers, MFA (Multi-Factor Authentication), Intune, and Company Portal
- ServiceNow – adding users to Distribution Lists, Shared Mailboxes, and access groups for applications and services
- Support end-users with incident resolution, application troubleshooting, and account management.
- Work with Genesys, VDI, Citrix Director, VDAS (Virtual Desktop Access Service), Distribution Lists, Shared Mailboxes, SCCM (System Center Configuration Manager), and Microsoft Endpoint Manager.
- Manage incident, request, and change processes using ITSM frameworks and automation tools to optimize IT operations and enhance user experience.
NTTDATA SERVICESQuarterly Newsletter Journalist (Engagement Newsletter)
Aug. 2021 - Jun. 2022Bucharest, Romania• Covering the Budget column and Healthy column • Creating, editing and publish
• Covering other columns when needed
NTT DATA ServicesHelpdesk Senior Associate
May. 2019 - Jun. 2022Bucharest, Romania- Provided IT support for TUI Travel, XPO Logistics, and NYC DOE.
- Specialized in Microsoft Azure, O365, Citrix, SCCM (System Center Configuration Manager), and Active Directory.
- Handled MIM (Major Incident Management), inbound/outbound calls, and ITSM (IT Service Management) ticketing.
- Assisted users with VPN, remote desktop support, application troubleshooting, and system administration.
- Quarterly Newsletter Journalist (Engagement Newsletter) | August 2021 – June 2022
Wrote, edited, and published content for the Budget and Health columns.
Assisted in covering additional sections as needed.
Uniunea Compozitorilor si Muzicologilor din Romania – Asociatia Drepturilor de autor (UCMR-ADA)Mar 2017 - Mai 2019 – Senior Database Analyst
Mar. 2017 - May. 2019Bucharest, Romania- Managed artist and production company profiles in the database.
- Updated and maintained contracts, member details, and compensation records.
- Created and managed Excel databases for reporting and documentation.
Elisabeta TheatrePR & Marketing Assistant
Aug. 2015 - Nov. 2016Bucharest, Romania- Managed media relations, edited press releases, and coordinated events.
- Handled social media marketing, Google Analytics, Google Ads, and content creation.
Trattoria BelvisoOther Roles
Mar. 2011 - May. 2015Bucharest, Romania- PR & Marketing Assistant – Trattoria Belviso (2011–2015)
- Team Leader – Video Music Production SRL (2001–2013)
- Assistant Manager – Noumax SRL, Stentor Real Estate, SC DeVis SRL (2002–2008)
Romanian Television (TVR)Editor & Production Coordinator
Apr. 2009 - Jul. 2016Bucharest, Romania- Edited interviews, coordinated TV shows, and liaised with show guests.
- Managed post-production editing and photo documentation.
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