Deedicated IT Service Desk Analyst at Wipro Technologies, where she leverages her technical expertise and exceptional problem-solving skills to enhance customer satisfaction and operational efficiency. With over five years of experience in IT support, Roxana has a proven track record of successfully managing complex technical issues and streamlining service desk operations.
At Wipro, Roxana is instrumental in implementing innovative solutions that reduce response times and improve first-contact resolution rates. Her commitment to continuous improvement and her proactive approach have led to a 20% increase in customer satisfaction scores over the past year. Roxana's ability to communicate effectively with both technical and non-technical stakeholders ensures seamless collaboration across departments.More...