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Work Background
ExperisIT Specialist (on-site)
Feb. 2023 - Aug. 2024Katowice, Woj. Śląskie, PolskaMultiple on-site support projects.
Windows image deployment/Phone setup for new employees, device stock management, printer and network support (servers, switches), resolving any IT related issue. Connecting and maintenance of AV devices in conference rooms. Installation and configuration of computers used on production site (current inventers, production machines etc).
WFH remote support – Azure, Infra, SAP, AD etc remote support – User Account Management. In additional – first line tech support.
AT&TOn Site Support
Feb. 2021 - Dec. 2021Katowice, Woj. Śląskie, PolskaConnecting and configuration of switches and whole network in the new company office. Deployment and setup of Linux/Windows machines, HVD installation, tests and support. Resolving any technical issues on site and remotely.
Administration of HP thin clients, SCCM, Active Directory etc.
Assistance on OS image creation,
Maintaining proper hardware invertory in internal system.
Providing initial IT training for employees and managers.
Contact with 3rd party vendors/external companies in cases related directly to IT
On-Site Level 2:Support / Remote Support for internal employees of AT&T
Rockwell AutomationDutch technical support engineer
Jun. 2020 - Oct. 2020Katowice, Woj. Śląskie, PolskaConfiguring ethernet networks and routers/switches used in production plants.
Assistance in Software configuration on client computers, troubleshooting networking connectivity issues between Allen Bradley Drives/PLC controllers, switches and video displays.
ING Business Shared Services B.V.DevOps Engineer
Jan. 2020 - Feb. 2020Katowice, Woj. Śląskie, PolskaAssigning incomming incidents to resolution teams
KLDiscoveryService Desk
Jun. 2017 - Dec. 2019Katowice, Woj. Śląskie, PolskaProviding IT support to employees from all around the globe, training of new personnel both in Poland and India (Service Desk Staff).
Active Directory, Microsoft Exchange/Lync account administration, o365 support, VPN and other applications and systems support. Working in close co-operation with other teams on new technology implementation or incident resolution. Creating instructions for other Service Desk team members.
HireRightSenior Service Desk Analyst
Oct. 2015 - Mar. 2017Katowice, Woj. Śląskie, PolskaIT support to employees from all around the globe
Active Directory, Microsoft Exchange/Lync, VMWare account administration
VPN/ other application support, granting access to network resources/applications etc.
Resolving any IT issues including networking, software, repairing on-site hardware issues, upgrades, software deployment.
Working closely with other IT members on resolving major incidents
Covebo UitzendgroepCoordinator/ pracownik
Jun. 2011 - Dec. 2014HolandiaBrezan Automaterialen B.V. Netherlands (via Uitzenbureau Covebo B.V.)
Order picking of car parts and accessories via voice picking system on STILL slowmover trucks in a high storage racks warehouse. Maximum height – 7 meters, reach truck driving, general warehouse duties. Project coordinator Vion Groenlo – seasonal coordination of 25 workers for one factory, filling in working hours, detaching workers and cars etc. Lemoine Holland B.V. - machine operator production of cotton pads, warehouse and production machine operator – recycling and order preparation. “Flex’ employee – team leader – transporting, translating and supervising groups of employees dispatched by the agency – multiple projects – from production to warehousing, customer service etc.
Orange – PTK Centertel.Senior Technical Support Representative
Oct. 2010 - May. 2011Chorzów, Woj. Śląskie, PolskaSolving problems with services based on GSM/UMTS/CDMA/ADSL technologies – internet connection, voice/data, configuring devices (modems/mobile phones), solving problems with other services (company’s main web page and regarded services), Blackberry Internet Service, choosing the adequate rate plan and services for customer needs, billing and invoicing information in both English and Polish.
Telekomunikacja Polska S.a.Technical Support Professional
Oct. 2008 - Aug. 2010Katowice, Woj. Śląskie, PolskaSolving problems with ADSL connections, TV over ADSL and SAT, phone lines PSTN/ISDN, configuring ADSL modems and routers, operating systems, sending technicians when needed, supervising existing system notifications and assuring the correct and punctual repairing, Team Leader of the section, organizing and coordinating work of a section (from 10 to 20 advisors), motivating, coaching, work scheduling, up-selling of internet and television services.
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