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Work Background
Point of Rental SoftwareSr. Director of Global Professional Services
Jan. 2021Dallas, Texas, United States
Cobalt Technology SolutionsCEO
Mar. 2017 - Jan. 2021Plano, Texas, United StatesFractional COO, focus on Customer Experience, Project management, Global GTM and Expansion, Talent Management (SaaS).
IX Solutions Inc.COO - VP of Global Professional Services
Mar. 2017 - Jan. 2021Frisco, Texas, United StatesIX is a SaaS and Consulting company, focused in healthcare and talent management transformation and modernization. We deliver customized solutions leveraging our extensive expertise providing professional services to deliver the best customer experience in the industry on a global basis.
- Responsible for the delivery of services and products. - Lead Implementation, Customer Support, and Consulting areas, working closely with sales to bring together a best-in-class experience.
- Manage a set of KPIs, such as CSAT, NPS, Backlog, and Deviations as well as repeatability of processes
- Orchestrate partnerships using contractors all over the globe
- Create and evolve processes for internal and external application
LinkedInAdvisor
May. 2016
Cobalt Technology SolutionsCEO
Mar. 2015 - Mar. 2017Plano, Texas, United StatesOutsourcing provider, operations in the US, Spain, France and Philippines.
CompanyMatchAdvisor
Jan. 2015Houten, Utrecht, Netherlands
HRsmartDirector, Board of Directors
Jun. 2013 - Feb. 2015Richardson, TexasResponsible for overseeing corporate governance being sure that high-level strategic objectives are met. Maintain a fluent relationship with existing and new shareholders. Accountable to shareholders for organization performance. Head of the Compensation Committee.
- Key role in the accomplishment of a multi-million dollar M&A with Deltek. Overseeing several aspects of the transaction including legal, finance, and international. Lead the internal task force to keep all different teams in sync and able to close on schedule (external counsels, broker, company executives, etc).
HRsmartCOO
Jun. 2010 - Mar. 2015Richardson, TexasResponsible for the entire operations of HRsmart, SaaS company specialized in Talent Management Solutions, with a special focus on the end-to-end Customer Journey, from Implementation to Support. Company-wide P&L responsibility. Defined the organization’s new focus, processes, and goals consistent with the company's mission.
- Create scalable company-wide processes and procedures to enhance the company's ability to grow at a very fast pace. - Provided overall company focus, increasing efficiency and effectiveness, accomplishing the goal of bringing the company back to profitability.
- Provided direction and leadership to the entire organization, toward achieving the new organization's philosophy, mission, strategy, and annual goals and objectives. - Led change in corporate culture from technology-oriented to customer-oriented mindset.
- Responsible for Customer Experience, Implementation/Project Management, Training, Finance, HR and International Development. - Orchestrate internal and external governance forums with relevant stakeholders ensuring proper delivery of projects, services and support
HRsmartCOO International Operations
May. 2003 - May. 2013Richardson, TexasIn addition to the CTO role, assumed additional duties conducting operations globally, leading the expansion into Canada, Europe -UK, French, Spain, Germany, Italy-, Latin America -Brazil, Argentina, Colombia-, South Africa, and the Middle East.
- Create scalable processes and frameworks to being able to profitable growth at a very high pace. - Recruit partners all around the world to expedite the go-to-market process. - Enhanced overall profitability by 20% by centralizing European support operations in the UK. - Launched new subsidiaries, creating Centers of Excellence to provide the best Customer Success experiences for global clients
- Efficiently managed the acquisition of offshoring entities in the United Kingdom and South Africa.
- Drive an increase in sales from 0 to +35% of total revenues coming from overseas locations.
HRsmartCTO
Nov. 2002 - May. 2010Full strategic planning and global IT operational leadership. Managed development of SaaS suite of HR products. Coordinated technology of company acquisitions and subsidiaries.
• Slashed development costs 30% by establishing overseas development centers.
• Oversaw launch of a brand-new scalable, unified product suite, positioning HRsmart at the leading edge of HR technology worldwide.
• Led Corporate IT reorganization, improving efficiency to meet rapid international growth.
• Established software factories in Asia, the Middle East, Latin America and the U.S. to provide regional resources and global offshore/outsourced functions, such as Software Development, Quality Assurance, Project Management and Business Operations support.
• Driving force behind explosive growth, ranking 3rd on the Fast 50 Tech Titans in the Dallas-Fort Worth Metroplex and listed 3 times on the Inc. 500.
Nortel NetworksDirector of Government Relations and Professional Services
Nov. 2000 - Oct. 2002Washington DCDeveloped and managed relationships with government and regulatory agencies. Exerted influence on policymakers to facilitate business goals and increase brand awareness. Created communication and education support plans. Served as Official Representative to the Organization of American States, Chairman of the Telecommunications Providers Committee of the American Chamber of Commerce, and Board Member/President of the Telecom & Internet Committee of the Software and IT Chamber.
- Developed an effective government relations program for Latin America.
- Successfully lobbied activities relating to 3G spectrum allocation in several markets.
- Created and led the Telecom and IT Committees of the Canadian Chamber of Commerce.
- Played a key role in Nortel's 20% increase in the Latin American market.
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