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Work Background
Future WorkForce CompanyChief Process Tamer
May. 2019 - Dec. 2022Bucharest, RomaniaIdentify optimal solutions of process transformations for RPA implementations by conducting the process transformation workshops in order to create the RPA to be workflow with the BA, and then build the RPA solution together with DEV.
FreelancingProcess Digitalization Connoisseur
Mar. 2019Bucharest, RomaniaHelping organizations achieving the desired digital footprint by building and implementing integrated automated processes, using different technologies and software, like RPA, Process Mining, Task mining, BPMS, CRM and others.
OTP Bank Romania S.A.Head of Processes Management
May. 2015 - May. 2019Bucharest, RomaniaI was responsible to administrate all the processes governing the bank’s activity. This involves the activities of design, monitor, analyze, improve and control of bank's processes and coordinating the projects which aim to maintain or increase the quality of these processes. Calculating the FTE needs for the network and comparing results with the actual numbers is also an activity I manage.
Bank MillenniumHead of Processes
Nov. 2013 - Oct. 2015Bucharest, RomaniaThis assignment was to manage all the processes governing the bank’s activity. This involves design, improve and monitor each process by analyzing work flows, defining relevant KPIs and coordinating the projects which aim to maintain or increase the quality of these processes. Since the beginning of 2014, the management of bank’s documents was also associated to Processes, making it my responsibility. As an auxiliary assignment my team has to prepare the monthly activity dashboards for the whole COO area (IT, Operations, Premises, and IT Security & Procurement).
Bank MillenniumHead of Settlement Operations
Nov. 2011 - Oct. 2013In these two years I managed the activity of all settlement teams within the Operations Department: Cards Administration and POS Team, Fraud and Reconciliation Team, Transfers and Investigations Team, Treasury Back-Office and Cash Management Team.
Bank MillenniumHead of Cash Management Operations
Apr. 2008 - Oct. 2011During this period my important accomplishments were: developed, implemented and adapted the bank’s cash strategy according to market trends, had a constant preoccupation for reducing the costs with the outsourced services and insourcing particular cash services in order to achieve significant cost reductions, diversified the cash operations and products and implemented automation on key processes. Preparing the budget figures and relevant cash reports, staying within the budget’s limits, monitoring the outsourcers’ SLAs and KPIs and training the operational staff from the branches were also important concerns.
Bank MillenniumCash Management Officer
Jan. 2007 - Apr. 2008Holding this position made me responsible with the initial set up of the sub-department (bank start-up project), following a centralized operational model as business strategy. After the bank became operational, I was in charge with the bank’s cash management (branches, ATMs, outsourcer premises) and also managed the operational flows of cash related products and services.
Alpha BankBusiness Analyst
Oct. 2005 - Jan. 2007This experience allowed me to be part of the team responsible to change the core banking system of the bank. I was involved in developing the specifications for cash management products (accounts, cards, payments and cash), testing the developments, formulate change requests, perform user accepting tests and train the employees to operate with the developed functionalities.
Alpha BankCash Management Officer
Sep. 2003 - Feb. 2005Design and implementation of various cash related products (funds transfer, international checks, and traveler’s checks). Ensure daily settlement of foreign currency commercial checks and traveler’s checks Cash deposit/withdrawal operations with the Central Bank and buy/sell operations with other Commercial Banks.
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