Years of experience: 12

Typing SpecialistData Entry SpecialistMedicalPersonal AssistantCustomer Retention SpecialistCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Theresa's Career Path
Technical Support SpecialistOct. 2024 -
Present
State of ColoradoTechnical Support Specialist
Customer Service SpecialistMar. 2020 -
Oct. 2024
Firstsource Advantage, LLCCustomer Service Specialist
United StatesHandling high call volume for members regarding their insurance benefits
Retail AssociateNov. 2016 -
Jun. 2022
Cabela'sRetail Associate
United Statesproviding customer service specializing in claims

Theresa's Posts

  • About myself

    With over 20 years of experience, I have trained customer service agents and managed office operations. As a subject matter expert, I've also worked as a live chat agent for state government agencies.

  • Job Description

    Seeking a role that offers a flexible schedule, competitive compensation, and opportunities for personal and professional growth.

  • How to contact

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  • How I can help you

    Unlock diverse opportunities to enhance customer satisfaction and reduce agent turnover. With over 20 years of experience, I elevate agent performance using various platforms like Salesforce and AWS through engaging, tailored training programs.

  • People I am looking for

    Ideal partnerships sought with companies focused on: - Maximizing customer satisfaction - Enhancing agent retention - Supporting agent growth and development

  • Experience & Cases

    Key achievements include: - Contractor for MyColorado project - Established a business for community support - Balanced work-life for self and colleagues Previous clients: MyColorado, RGR

  • How to contact

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