Theresa Jones is an accomplished Call Center Trainer at TESDA, renowned for her innovative approach to workforce development. With over a decade of experience in the industry, she has successfully enhanced the skills of thousands of customer service professionals, leading to a 30% increase in client satisfaction ratings. A 40% agent improvement success rate.Theresa's expertise in curriculum design and her dynamic training sessions have earned her multiple awards for excellence in training and development. Passionate about empowering individuals, she continues to drive transformative change within the call center sector.More...