Herbert Lopez - Project Manager, Xerox

Years of experience: 17

✔️ ITBusiness OwnerFinancial Analyst🏦 Finance✨ Business OwnerProject Manager

Trusted by top professionals

Adriana Palencia
Partner Operations Manager @National Instruments
Verified
I had the pleasure of working closely with Herbert on the implementation of an important account, Herbert brought invaluable expertise and dedication to the project from day one. Their ability to unde...
Javier Bocaletti
Product Specialist @Simera
Verified
Herbert and I have both been college partners and colleagues. For as far as I've known him he's proven to be honest, well mannered, goal oriented and organized. Committed to both his family and his jo...

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Herbert's Career Path

Feb. 2015 -
Present

HCLTechProject Manager Program Management Office

Guatemala · RemoteWorking as a Project Manager for the Xerox Software and Services Business Development Office through HCL Technologies. Proactively identifying and managing program risks and issues and escalated risks & issues that cannot be resolved at the project level. Effectively managing project scope by ensuring any changes to scope are documented and approved by stakeholder(s) and/or Decision Team. Coa...

Apr. 2014 -
Feb. 2015

TELUS International Central AmericaCall Center Supervisor

Guatemala City, Guatemala, GuatemalaDirected daily activities to ensure smooth post-launch as an Operations Supervisor. Acted as a liaison between the client (Direct Energy Alberta Canada) and customers to build and maintain mutually beneficial relationships. Improved business efficiency through effective key performance indicators management. Led operations transition from services account (Direct Energy Alberta, CA) to Guatem...

Dec. 2007 -
Mar. 2014

[24]7Unit Manager

Guatemala City, Guatemala, GuatemalaPlayed a key role in the management of customer service representatives and KPIs for retail and banking programs. Monitored a group of agents that assisted customers on phone. Managed unhappy customers with unusual requests, products, services, and efforts of the agents. ●Acknowledged with top performer supervisor title multiple times for surpassing various account metrics goals. ●Supervised ...