Customer Service Representative@TELUS International Central America
Verified
I’m a results-oriented professional with a licentiate degree in Business Administration from Universidad Rafael Landívar and a diverse background in customer service, education, and operational support. I currently work as a frontline business billing care agent, where I assist clients with service inquiries, billing issues, and account management—developing strong skills in communication, empathy, and problem-solving.
Previously, I served as a technical support specialist at Teleperformance, helping customers troubleshoot connectivity issues, configure devices, and resolve video service problems. I also contribute as a curriculum innovation consultant in the medical education field and serve as treasurer at Liceo Florentino, managing tuition payments, budgeting, and online banking tasks.
I’m actively expanding my skill set through specialized studies in ISO 9001, fullstack development, and bartending at INTECAP—combining strategic thinking with hands-on expertise. Passionate about lifelong learning, I regularly engage with MOOCs, audiobooks, and certifications in Agile, Scrum, and UX Design. I thrive in roles that require adaptability, analytical thinking, and a commitment to service excellence.More...
Ana Mancia
Marketing manager@TELUS International Central America
Verified
Marketing manager with more than 18 years of experience.More...
Eduardo Rossiter
Creative Director & Senior Audiovisual Producer@Raw Studio Guatemala
Verified
Multidisciplinary Creative Director and Senior Audiovisual Producer with over 10 years of experience leading high-impact visual content for commercial, corporate, and institutional projects. Proven expertise in roles such as Creative Director, Executive Producer, and Director of Photography, managing end-to-end production pipelines from ideation and pitch development to post-production delivery.
Highly skilled in team leadership, client communication, visual storytelling, and technical operation of advanced camera systems, lighting setups, and post-production workflows. Adept at building and directing agile production teams under tight deadlines, always delivering compelling narratives that align with brand identity and business goals.
Trusted collaborator for major campaigns and creative agencies, with a strong portfolio that reflects both artistic vision and strategic execution. Passionate about innovation, detail, and pushing creative boundaries in every project.More...
Carlos Mena
Sr Project Manager@Applaudo Studios
Verified
I’m a results-driven IT project manager with over 14 years of experience leading complex projects in software development, technology implementation, and process standardization. Proficient in Agile methodologies, he specializes in managing global projects, including telemedicine infrastructure and HCM systems, ensuring timely delivery within budget. With a strong foundation in computer engineering and project management, he excels in team leadership, stakeholder engagement, and change management. Carlos is also skilled in leveraging tools like JIRA, Confluence, and Smartsheets to optimize workflows. His proactive and collaborative approach fosters innovation and continuous improvement across organizations.More...
Alixda Rivas
Learning Services Director@Ubiquity Global Services
Verified
Alixda Rivas is a seasoned professional with extensive experience in the field of learning and development. She currently holds the position of Learning Services Director at Ubiquity Global Services. Alixda is responsible for developing and implementing effective learning strategies and programs that enhance employees' skills and performance. Her expertise lies in designing eLearning modules, orchestrating training programs, and managing learning management systems. Alixda’s leadership and strong problem-solving abilities have made her an integral part of Ubiquity Global Services, where she continuously works towards improving organizational efficiency and effectiveness. With a commitment to fostering a culture of continuous learning and development, Alixda is exceptional at helping employees reach their full potential.More...
Alexander Perez
Marketing Specialist@Nim Ajkun
Verified
As Alexander Perez, Marketing Specialist at Nim Ajkun, I have successfully implemented innovative marketing strategies that have significantly increased brand visibility and customer engagement. I have also played a key role in launching successful promotional campaigns that have driven sales growth. Additionally, my expertise in digital marketing has led to a substantial increase in online traffic and conversion rates. I have also successfully managed multiple marketing projects simultaneously while ensuring all deadlines were met.More...
Oscar Merino
Sr Project Manager@Almacenes Siman
Verified
As a Senior Project Manager, I have experience in facilitating and coordinating the agile software development process and ensuring that project goals and objectives are met within the allocated timeframe and budget. I have over six years of experience in leading cross-functional teams that collaborate to deliver working software in sprints, using agile methodologies such as Scrum and Kanban.
I have a strong background in management, customer service, strategic planning, business process improvement, Fintech,
software development, and retail with an Industrial Engineering degree and a Software Engineering diploma. I also hold the CAPM® and Scrum certifications, which demonstrate my knowledge and expertise in project management and agile practices. I am passionate about empowering and supporting my team, fostering a culture of continuous improvement, and delivering high-quality software products that meet the needs and expectations of the stakeholders.More...
Herbert Lopez
Project Manager@Xerox
Verified
As a Project Manager at Xerox, Herbert Lopez has successfully led numerous projects from conception to completion, consistently meeting project deadlines and staying within budget. He has demonstrated exceptional leadership skills, effectively coordinating cross-functional teams and fostering a collaborative environment. Herbert has also implemented innovative project management strategies that have significantly improved efficiency and productivity. His outstanding problem-solving skills have enabled him to overcome various project obstacles, ensuring smooth project execution. Additionally, Herbert has played a pivotal role in enhancing client relationships, contributing to increased customer satisfaction and retention.More...