Years of experience: 23

BrazilCustomer Care SpecialistCase ManagerTech SupportCopywritingContent Writer

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Juliana's Career Path
Product Owner Jan. 2025 -
Present
CSGProduct Owner
Working with billing and conversion teams for CSG major telecom products. Gathering requirements, discovery with customers and weekly calls for follow up and focused analysis. Responsible for creating feature documents and stories for dev team. Also conducting calls to present and discuss technical requirements. Managing velocity and capacity for the teams, using Confluence and Power BI.
Product ManagerOct. 2021 -
Sep. 2024
Dell TechnologiesProduct Manager
BrazilWorking as PM for Trade Compliance team, dedicated to Dell Sales Application interface with Global Trade Management application managing discovery process, backlog and roadmap, creating stories and epics for multifunctional teams. Working with business teams from Japan, China, Canada, US, Europe and India Managing 3 feature teams abroad for many different projects, working with Jira and Confl...
Product OwnerDec. 2020 -
Nov. 2021
CoreBizProduct Owner
São Paulo, Brasil• Responsible for leading a team of Developers, UX UI, content writers and CRO. • Supporting Motorola Emirates and European sites, running daily meetings with the team and weekly meetings with the stakeholders. • BAU - board and documents posted at teamwork tool. Achievements: • As a Product Owner I was able to renew the Motorola e-commerce sites in Europe and Emirates enhancing the sales exp...

Juliana's Posts

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    How I can help you

    • Gather and analyze business requirements • Translate needs into user stories • Document tasks and processes • Facilitate workshops to refine requirements • Clarify workflows and solve technical issues • Ensure quality and client approval

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    People I am looking for

    • Ideal clients: IBM, DASA, Fujifilm, Dell, Motorola • Focus: Companies needing technical support • Interest: Utilizing AI tools for enhanced support

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    Experience & Cases

    • Led Bazaarvoice review tool implementation for Motorola • Achieved 8% organic traffic increase • Enhanced customer trust and transparency • Improved team collaboration and efficiency

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    How to contact

No responses yet
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    Como posso ajudar você

    • Suporte técnico e gestão de incidentes em plataformas globais de billing. • Resolução de defeitos, colaboração com equipes de engenharia. • Comunicação com stakeholders nos mercados dos EUA, Europa e LATAM. • Experiência técnica e gerencial, formação acadêmica sólida.

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    Pessoas que estou procurando

    • Empresas com vagas de TI. • Flexibilidade de horário. • Pagamento em dólar ou euro.

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    Experiência & Casos

    • Liderança de times técnicos internacionais. • Aumento de público para sites Motorola na Europa. • Projetos de melhoria de produtos de billing. • Clientes anteriores: RDH healthcare, Motorola, Dell, CSG.

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    How to contact

No responses yet
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