Years of experience: 17
Product ManagerSales & BizDevITCustomer ServiceCustomer Success ManagerData Analyst
Trust Score
Exceptionally trusted; proven professional excellence.
Cristina's Career Path
Nov. 2022 -Present
OraclePrincipal Program Manager
MexicoManaged the CAPA (Corrective Action & Preventive Action) and PIR (Post-Incident Review) analysis, fostering collaboration among cross-functional teams including Customer Support, Incident Management, Product Management, Development, and OAC Partners. Led weekly presentations to OAC VPs and Sr. Directors. Spearheaded the identification of root causes for customer issues, driving process improv...
Jul. 2019 -Oct. 2022
AvayaAPS Program Manager
MexicoResponsibilities included leading customer-facing transformation projects for One-Cloud CCaaS, CPaaS, and UCaaS, directing cross-functional teams using IT best practices and PMI and Agile frameworks. Ensured seamless integration of new technologies, consistently exceeding client expectations. Built strong relationships and effectively communicated project milestones, challenges, and solutions...
Jan. 2017 -Jul. 2019
Samsung Electronics MexicoIM Product Manager
Mexico City, MexicoResponsibilities included portfolio management for carriers, retailers and eStore (samsungstore.mx), creation of value proposition, definition and implementation of product strategies considering market positioning, competitor analysis and price and profitability definition. Support on sales forecast definition and P&L analysis. Consolidation and analysis of market and competitors’ landscape ...