Experienced Project and Program Manager specializing in the cloud projects implementation. Certified in PMP and Agile frameworks, I excelled in Customer Success Management, driving retention and adoption programs that consistently enhance customer satisfaction.More...
Ricardo Espinosa Perez
Ts sr mgr@Samsung
Verified
Executive with more than 20 years of national and international experience, expert in increasing customer loyalty with the development and management of customer service processes: contact center-social media, warranty, service network and repair processes, spare parts logistics, quality control and management of non-commercial returns. Generator of value for the B2C and B2B business by designing and marketing solutions created for the business model, maximizing the profitability of comprehensive solutions to enterprise customers.More...