Years of experience: 6

TechnologyAccount ManagementConsumer IndustrySoft Skills TrainerTutorEducation

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Affan's Career Path
Customer Success ManagerJan. 2025 -
Present
CollectiveCustomer Success Manager
San Francisco, California, United States- Onboarded 156 new customers in Q1, achieving a 90% product adoption rate. - Cut monthly churn from 7.5% to 4.2% by holding regular check-ins and following tailored success playbooks. - Personally secured five-star Trustpilot reviews in H1 2025, lifting the company’s overall rating from 3.8 to 4.0 stars. - Prevented 56 customers from leaving through timely check-ins and small service tweaks,...
Sales Development ExecutiveFeb. 2024 -
Jan. 2025
PodiumSales Development Executive
Salt Lake City, Utah, United States- Top Performer: Surpassed lead-generation targets by 20%, securing 40+ qualified meetings monthly using tailored outreach methods including email, calls, and LinkedIn messaging. - Partnered closely with Account Executives to ensure a seamless handoff of qualified leads, achieving a 35% conversion rate and adding $500K to the sales pipeline within 12 months. - Redesigned outreach templates an...
Author Relations and Partnerships Executive (AE)Jan. 2023 -
Mar. 2024
EducativeAuthor Relations and Partnerships Executive (AE)
Bellevue, Washington, United States● Forged Strategic Educational Partnerships: Initiated collaborations with leading educational institutions, resulting in a 35% expansion in advanced technology course offerings and a 27% increase in the acquisition of new course authors, enhancing the educational content diversity. ● Streamlined Author Management and Efficiency: Utilized HubSpot CRM to optimize author management, achieving a...

Affan's Posts

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    How I can help you

    I bridge the gap between products and customers by designing success strategies that enhance retention, adoption, and upsell. Specializing in scalable onboarding, CRM optimization, and data-driven insights, I help transform users into advocates.

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    People I am looking for

    Client Focus: - SaaS startups seeking structured onboarding. - Tech companies aiming for better retention. - Leaders needing CRM optimization. - Teams focused on customer lifecycle enhancement.

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    Experience & Cases

    Success Stories: - Collective Inc.: 90% adoption, 45% churn reduction. - Podium: 40+ monthly meetings, $500K revenue. - Educative Inc.: $1.6M in partnerships, enhanced product adoption.

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    How to contact

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