Years of experience: 9

United KingdomCustomer ServiceHelp Desk SupportCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Claire's Career Path
Senior Customer Success ManagerApr. 2024 -
Present
SummizeSenior Customer Success Manager
Manchester Area, United KingdomSummize is a game-changer for businesses that work with contracts. Intelligent automation makes contract workflows simpler and smarter, uniting legal teams and business stakeholders. It seamlessly integrates with familiar tools such as Teams, Slack and Microsoft Word for a frictionless user experience. At the heart of the solution, the Summize Contract Analysis Engine combines the best of hum...
Senior Customer Success ManagerMar. 2021 -
Apr. 2024
CloudMSenior Customer Success Manager
Manchester, England, United Kingdom• Spearheaded operations as the lead for our technical B2B SaaS product, handling the onboarding, product adoption, retention and strategic development of 30 key enterprise accounts with a combined value of over £1million. • Built tailored success plans, alongside adapting the customer journey, and providing exceptional customer service, resulting in high customer satisfaction and a positive ...
Senior Customer Success ExecutiveOct. 2018 -
Dec. 2020
Shield Safety GroupSenior Customer Success Executive
Manchester, England, United Kingdom• Led and coached a high-performing team of Customer Success Executives to onboard, drive adoption, and retain a client base of over 600 customers on our B2B SaaS product, serving over 100,000 users. • Implemented internal automation and streamlined processes, resulting in a reduction in onboarding time. • Created in-depth KPIs for Customer Success Executives and ran rates on behalf of the bu...

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