With 7 years of Customer Success experience in fast-paced B2B SaaS and AI startups in Manchester, I specialise in quickly understanding customer pain points and applying tech-driven solutions that deliver measurable business value.
I thrive in high-pressure situations—particularly when customers are at risk of churn. My strength lies in stepping in as short-term support to help Customer Success Managers retain key accounts, rebuild trust, and stabilise the relationship while your team regroups.
If you’re facing a churn-risk customer and need an experienced CSM to jump in fast, bring structure, and help turn things around—I’m here to help.More...