With 7 years of Customer Success experience in fast-paced B2B SaaS and AI startups in Manchester, I specialise in quickly understanding customer pain points and applying tech-driven solutions that deliver measurable business value.
I thrive in high-pressure situations—particularly when customers are at risk of churn. My strength lies in stepping in as short-term support to help Customer Success Managers retain key accounts, rebuild trust, and stabilise the relationship while your team regroups.
If you’re facing a churn-risk customer and need an experienced CSM to jump in fast, bring structure, and help turn things around—I’m here to help.More...
Besfort Hyseni
Technical Support Specialist Product Owner@Prometheus Group
Verified
Besfort Hyseni is a dedicated Technical Support Specialist and Product Owner at Prometheus Group, a leading enterprise asset management software provider. He plays a critical role in managing product development, troubleshooting technical issues, and providing customer support. His expertise includes software development, product management, and customer service. I am known for his problem-solving skills, technical proficiency, and commitment to ensuring customer satisfaction. His work significantly contributes to the company's mission of delivering top-quality software solutions.More...