Alex Nechifor is a seasoned professional currently serving as a Go To Market specialist at Marlin Equity. With a strong background in business strategy and development, Alex has a proven track record of success in navigating the complexities of the global marketplace. In his role at Marlin Equity, he is responsible for driving the company's marketing strategy and ensuring its products and services are successfully introduced to the market. Prior to his current role, Alex gained extensive experience in varioMore...
Claire Robinson
Senior Customer Success Manager@Summize
Verified
With 7 years of Customer Success experience in fast-paced B2B SaaS and AI startups in Manchester, I specialise in quickly understanding customer pain points and applying tech-driven solutions that deliver measurable business value.
I thrive in high-pressure situations—particularly when customers are at risk of churn. My strength lies in stepping in as short-term support to help Customer Success Managers retain key accounts, rebuild trust, and stabilise the relationship while your team regroups.
If you’re facing a churn-risk customer and need an experienced CSM to jump in fast, bring structure, and help turn things around—I’m here to help.More...
Claude Morings Jr
Product/SaaS Support Consultant
Verified
Claude Morings Jr. is a dynamic Product Support Consultant with over a decade of experience in the technology sector. In his latest role, he built a global product support team that focused on enhancing customer satisfaction through innovative support strategies, product integration, and the implementation of Generative AI. His expertise in streamlining support processes has resulted in a 30% reduction in response times and a 20% increase in customer retention. A passionate advocate for continuous improvement who collaborates with cross-functional teams using clear communication, documentation, and relationship building to drive product enhancements and ensure exceptional user experiences.More...