ForgeRockSr. Customer Deployment Manager, Professional Services
Feb. 2021United States, Worldwide · Remote- Oversees a project portfolio with an Annual Recurring Revenue (ARR) exceeding $10 million. - Strategizes, coordinates, and oversees the onboarding of the Cloud IAM product for global brands and expansive enterprise clients (including companies in the following industries: healthcare, insurance, e-commerce, financial services, digital services, retail, and biomedical/biotechnology) - Actively engages in dynamic cross-functional collaboration to grasp customer requirements, align with business objectives, and craft meticulous project plans that leaves no details unaddressed. - Champions seamless communication channels with an array of stakeholders, interfacing with senior leadership (C-level executives, senior management), as well as specialized project-level resources such as Cloud technical consultants, product management, support, engineering, and customer success teams. - Demonstrates proficiency in delivering updates and insights to the company CEO and Executive Leadership Team bi-monthly, showcasing a sharp aptitude for conveying complex issues concisely and impactfully, while also highlighting project successes. - Serves as a highly effective liaison to partner teams from the Big Four firms as well as boutique firms across the Americas, ensuring seamless collaboration and synergizing efforts to achieve shared goals. - Demonstrates an unwavering commitment to resolving clients' critical challenges, all while maintaining acute awareness of critical timelines, deadlines, and budget constraints. - Coaches and mentors both junior and seasoned colleagues in an effort to enhance team efficiency and effectiveness. - Proactively participates in delivering presentations to both the partner and technical communities, resulting in one of the highest attendance rates for Q1/Q2FY2023. - Lead Volunteer for the Employee Resource Group Women in Tech (WiT) community: Orchestrated impactful initiatives for Women's History Month & International Women's Day in 2023.