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Work Background
Founder
Love Hayes LLCFounder
Mar. 2017Greater New Orleans Area · RemoteAfter years of personal and professional experience, I founded Love Hayes LLC to help individuals and teams make their business dreams a reality. Come join our community of ambitious women entrepreneurs. You’ll unearth renewed confidence and tactics to help your business thrive. Follow On Instagram: @the.lovehayes and @shop.lovehayes
Extended Learning Time (ELT) Site Director
NOSACONNExtended Learning Time (ELT) Site Director
Jul. 2011 - Jun. 2012New Orleans, Louisiana, United States · On-site- Directed the Extended Learning Time (ELT) initiative as the New Orleans Site Director for three school sites, provided strategic leadership to community-based organization (CBO) staff for the successful implementation of program goals and outcomes. - Successful implementation of this program led to White House recognition by former first lady, Michelle Obama - Provided strong leadership, direction, and supervision for each school site, overseeing six direct reports and collaborating with 40 teaching artists. - Streamlined a new time management process and evaluation system for 46 employees which allowed the program to successfully report progress and goals which resulted in the renewal of a $3M grant for all three schools. - Implemented data-driven optimizations that ensured students maximized their learning time in the afterschool hours. - Oversaw the supervision, training, and support of CBO staff, ensured their alignment with program objectives and fostered a cohesive team environment dedicated to enhancing the learning experience for students. - Served as the primary point of contact between the CBO, ELT Instructional Coordinator, and school administration, facilitated effective communication and collaboration to achieve seamless program integration. - Ensured meticulous adherence to all contractual obligations, guaranteed compliance with private, federal, state, and city government agencies overseeing program funding, thus safeguarding the integrity of program operations. - Implemented initiatives aimed at continuously improving program effectiveness, leveraged insights from ELT leadership, school faculty, and community stakeholders to enhance the overall impact of the Extended Learning Time initiative.
Teacher
Jefferson Parish Public School SystemTeacher
Jan. 2008 - Jun. 2010
Administrative Assistant
John Q Cook, MDAdministrative Assistant
Jul. 2005 - Mar. 2007Aesthetic Plastic Surgery
Sr. Customer Deployment Manager, Professional Services
ForgeRockSr. Customer Deployment Manager, Professional Services
Feb. 2021United States, Worldwide · Remote- Oversees a project portfolio with an Annual Recurring Revenue (ARR) exceeding $10 million. - Strategizes, coordinates, and oversees the onboarding of the Cloud IAM product for global brands and expansive enterprise clients (including companies in the following industries: healthcare, insurance, e-commerce, financial services, digital services, retail, and biomedical/biotechnology) - Actively engages in dynamic cross-functional collaboration to grasp customer requirements, align with business objectives, and craft meticulous project plans that leaves no details unaddressed. - Champions seamless communication channels with an array of stakeholders, interfacing with senior leadership (C-level executives, senior management), as well as specialized project-level resources such as Cloud technical consultants, product management, support, engineering, and customer success teams. - Demonstrates proficiency in delivering updates and insights to the company CEO and Executive Leadership Team bi-monthly, showcasing a sharp aptitude for conveying complex issues concisely and impactfully, while also highlighting project successes. - Serves as a highly effective liaison to partner teams from the Big Four firms as well as boutique firms across the Americas, ensuring seamless collaboration and synergizing efforts to achieve shared goals. - Demonstrates an unwavering commitment to resolving clients' critical challenges, all while maintaining acute awareness of critical timelines, deadlines, and budget constraints. - Coaches and mentors both junior and seasoned colleagues in an effort to enhance team efficiency and effectiveness. - Proactively participates in delivering presentations to both the partner and technical communities, resulting in one of the highest attendance rates for Q1/Q2FY2023. - Lead Volunteer for the Employee Resource Group Women in Tech (WiT) community: Orchestrated impactful initiatives for Women's History Month & International Women's Day in 2023.
Engagement Manager, Professional Services
Cylance Inc.Engagement Manager, Professional Services
Jun. 2016 - Jan. 2021United States, Worldwide- Consistently maintained high client satisfaction: Achieved an average score of 4.98 out of 5 on client satisfaction surveys for four consecutive years in role as an Engagement Manager. - Steeped in the strategic orchestration and management of Professional Services projects that included product deployment as well as specific cybersecurity projects (including incident response, internal and external penetration testing, tabletop exercises, dedicated engagements that involved Internet of Things, social engineering, and Industrial Control System projects) - Spearheaded comprehensive project management, seamless rollouts, meticulously tracked and reported project status, while simultaneously focused on effective customer communications. - Served as the pivotal "go-to" authority for all facets of assigned projects, adeptly coordinating cross functional teams in order to provide the best customer experience. - Delivered in-depth expertise on services and solutions, ensuring a cohesive approach to project success aligned to Statements of Work. Additionally, championed the development, implementation, and upkeep of "best practices" in professional services management, contributing to enhanced efficiency and quality standards for the overall team.
Implementation/Schools Manager
EverFiImplementation/Schools Manager
Jun. 2013 - Jun. 2016Louisiana & Mississippi · Remote- Subject matter expert in EverFi's platform and K-12 digital curricula, specializing in Louisiana and Gulf Coast Mississippi regions. - Collaborated on a groundbreaking pilot program with the National Football League (NFL) and The United Way, achieved 100% adoption in the first year and sparked high demand for a multi-year expansion of the digital character education program where students learn how to build their social-emotional skills to be successful contributors to their communities. - Established strong school district relationships and implemented financial literacy, digital citizenship, and life skills curricula in 570+ K-12 schools in Louisiana and an additional fifty in Gulf Coast Mississippi, surpassing goals by over 12% consistently for two years. - Demonstrated excellence in training educators and students through impactful site visits and compelling online sessions. - Consistently provided prompt, friendly, and steadfast customer service and technical support to various stakeholders, including sponsor partners, state-level decision-makers, school district leaders, principals, teachers, and students. - Vital member of the Credit Bureau of Baton Rouge Foundation (CBBRF), with a dedicated focus on elevating financial literacy within Louisiana's K-12 classrooms. Through the provision of invaluable insights and perspectives from school districts, this involvement significantly enriched the foundation's understanding, empowering it to effectively address the challenges confronted by educators across Louisiana. This resulted in additional funding to provide statewide access to financial literacy digital curricula. - Engaged in new business development, contributed insights from roundtables, trade shows, and workshops to shape the design, development, and maintenance of training materials, fostering the success and widespread adoption of EverFi's solutions. - Planned and hosted award ceremonies to celebrate student achievement across the region.
Math Specialist & Life Skills Instructor
The International High School of New OrleansMath Specialist & Life Skills Instructor
Jun. 2012 - Jun. 2013New Orleans, Louisiana, United States · On-site- Designed and implemented tailored math curriculum for students with diverse learning needs, ensured individualized support and fostered a positive learning environment. - Utilized adaptive teaching methods and instructional technology to address varied learning styles, resulted in improved comprehension and engagement among students. - Spearheaded the development and implementation of a comprehensive life skills curriculum, tailored content to address the unique needs of students, and integrated real-world scenarios to enhance practical application of essential life skills. - Established a supportive and inclusive classroom environment, promoted a culture of respect, empathy, and collaboration among students. - Implemented effective behavior management strategies, fostered a positive and structured learning atmosphere for students with behavioral challenges. - Facilitated regular and effective communication with parents and guardians, provided updates on student progress, success, and collaborated on strategies for continuous improvement. - Founding 4th grade teacher that designed highly engaging, rigorous activities and lessons | Resulted in a 34% gain in math proficiency within the first six weeks of school. - Selected by Math Department head to become a professional development instructor with the National Council of Teachers of Mathematics (NCTM) to over 200 mathematics teachers in Greater New Orleans area. - Professional contributions led to a school being awarded a three-year 21st Century Community Learning Center grant which further enabled the school to provide quality enrichment throughout the school year.
Parent Leader
National Parent Leadership Institute (NPLI)Parent Leader
Jan. 2013 - Jun. 2013Greater New Orleans Region · On-siteThe Parent Leadership Training Institute (PLTI) is a 20-week course in democracy and leadership for parents established by the National Parent Leadership Institute. This leadership program is intended to help increase the civic skills of diverse parents and caregivers to become leading advocates for their children and bring about community change. - Fully engaged parent leader for the entirety of the 20-week course - Developed and enhanced interpersonal and public communication skills and gained valuable insights into policy, media, and civic relations. - Conceived and spearheaded a community project aimed at fostering parents' social lives and enhancing their networking abilities, creating a vibrant space for connection and support.
Development Staff Intern/Special Projects
Teach For AmericaDevelopment Staff Intern/Special Projects
Jan. 2010 - Jun. 2011Greater New Orleans AreaSkills: Presentations · Nonprofit Organizations · Project Management · Strategic Planning
Corps Member
Teach For AmericaCorps Member
Jun. 2008 - Jun. 2010Skills: Presentations · Case Studies · Strategic Thinking · Client Presentation · Team Leadership · Youth Mentoring · Nonprofit Organizations · Leadership Development
Teacher
ReNEW Schools Charter Management OrganizationTeacher
Jul. 2010 - Jun. 2011Greater New Orleans Area
Administrative Assistant
NAVTEQAdministrative Assistant
Apr. 2007 - May. 2008
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