GenthermGlobal Warranty Manager
Oct. 2017 - Jul. 2020* Developed warranty KPI's such as part analysis time, 8D response time, NTF reduction, etc.
* Designed and executed a warranty management strategy across all locations globally.
* Created, managed, and updated global warranty processes and NTF management processes.
* Monitored and reported on warranty performance to upper management on a regimented basis.
* Analyzed warranty claims and data to monitor warranty performance on a variety of parts, customers, and suppliers.
* Acted as the global face of warranty for the company, both internally and with customers.
* Promoted warranty awareness throughout the company.
* Reviewed and disputed debits from customers and negotiated costs.
* Established fair and accurate warranty technical factors.