DellProgram Manager
Jan. 2016 - Aug. 2019Porto Alegre, Rio Grande do Sul, Brazil• Content Program Manager for the online Premier applications, Dell’s website area to large-scale sales, globally, interfacing between business and IT teams;
• Annual roadmap definition, alignment with different areas, definition of global launch strategy for enhancements;
• Development team management;
• Collaboration and coordination of the various TI segments and business, ensuring timely and accurate distribution of information with program communication, documentation, and problem resolution;
• Tracking of budget, resource utilization, priorities, and the interlocks of several projects;
• Mapping and actively addressing the program risks, defining the mitigation plan and proactively monitoring its execution;
• Contribution to continuous improvement of the global customer experience, ensuring delivery in a timely manner and according to the specifications, with professional communication to meet customer expectations;
• Program schedule management, highlighting risks, deadlines, and efforts to the stakeholders;
• Leading collaborative decision-making amongst teams;
• Coordination of initiatives and management of interlocks amongst areas;
• Application of experience to practical knowledge to guide the technical assessment process; Key Results
• For the Dell Premier Program, I planned and executed all the content projects;
• Management of all online content-based projects globally, including a responsive website in Premier and Transactional areas;
• Achievement of effective coordination across multiple IT and business segments, ensuring the distribution of information appropriately and on time, through program communication, documentation, and problem-solving;
• Tracking of budget, resource utilization, priorities, and the interlocks of several projects;
• Mapping and actively addressing the program risks, defining the mitigation plan and proactively monitoring its execution;