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Work Background
The Adecco GroupPayroll specialist
Jan. 2021 - Dec. 2023Zurich, SuisseManaging the accurate and timely processing of monthly payroll for over 200 contractors
Ensuring a proper and smooth onboarding and offboarding process
Audit
The Adecco GroupBilling Specialist
Sep. 2020 - Jan. 2021Lausanne
Canada GooseCustomer Experience Specialist Europe & ROW
Apr. 2019 - Sep. 2020ZugLead global ecommerce business calls for Customer experience Europe
Support the Canada Goose Lifetime Warranty Program by monitoring the process Management with the retailers and Stores in Europe and Rest of the world.
Interact, support and build a relationship with 3rd party call centers to ensure omni-channel alignment of global Customer Experience
VOC - Voice of the customer
NPS (Net Promoter Score) engage to improve our customer experience with our customers to understand how to improve current processes
Support call center inquiries in relation to warranty, product knowledge, e-commerce, retail locations, “where to buy”, anti- counterfeit, etc.
Monitor, calibrate, and approve messages on Social Media through Sprinklr.
Using salesforces to support their channel within their organisation
Sabatical leaveTravelling
Jun. 2018 - Mar. 2019Asia - India
SwisscomWeb Content Consultant - fixed-term
Nov. 2017 - Jun. 2018Région de Zürich, Suisse• Consulting and coaching of SME customers • Editing of written content for web presence
• Webdesign / SEO
SwisscomConsultant - Enterprise Customers
Mar. 2016 - Dec. 2017Région de Zürich, Suisse• Customer Support for Extranet service Invoice Reporting (web-based tool for billing and data connection analytics) via various communication channels
• Guiding Enterprise customers as part of the product migration projects in terms of data and access structure
• Online training
• Technical support (detecting and reporting software bugs, tracking, interface between customer and 2nd/3rd level support)
Embassy of the Republic of Kosovo Assistant of the Ambassador
Jan. 2014 - Sep. 2015Région de Berne, Suisse
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