Canada GooseCustomer Experience Specialist Europe & ROW
Apr. 2019 - Sep. 2020ZugLead global ecommerce business calls for Customer experience Europe
Support the Canada Goose Lifetime Warranty Program by monitoring the process Management with the retailers and Stores in Europe and Rest of the world.
Interact, support and build a relationship with 3rd party call centers to ensure omni-channel alignment of global Customer Experience
VOC - Voice of the customer
NPS (Net Promoter Score) engage to improve our customer experience with our customers to understand how to improve current processes
Support call center inquiries in relation to warranty, product knowledge, e-commerce, retail locations, “where to buy”, anti- counterfeit, etc.
Monitor, calibrate, and approve messages on Social Media through Sprinklr.
Using salesforces to support their channel within their organisation