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Work Background
WorkhumanStrategic Client Director
Jan. 2022 - Sep. 2024New York, New York, United StatesLeader of premier enterprise client partnerships within some of the world’s most admired organizations, representing a mission-driven SaaS company committed to creating more human workplaces. Strategic owner, aligning teams across sales, product, marketing, and executive leadership to deliver moments of value that matter—demonstrating impact through ROI analyses and storytelling. Known for transforming complex challenges into strategic solutions by aligning technology with a customer-centric approach that delivers measurable outcomes. A trusted guide to executive partners, focused on enhancing the employee experience and driving lasting value. From rethinking employee experience to shaping long-term customer strategy, my focus has always been results with resonance. Developed a signature approach for bringing humanity into tech—creating and crafting opportunities where clients can personally experience the impact of our people, processes, and platform. A driver of innovation rooted in trust, thoughtful collaboration, and unwavering advocacy for the power of people-centered design.
Uplift Foundation, Inc.Founding Board Member
Jan. 2020 - Jan. 2022Wisconsin, United StatesFounding board member of Uplift, a nonprofit dedicated to providing immediate financial support to women and children facing urgent needs—from healthcare and education to basic necessities and emergency relief. Co created early fundraising initiatives and helped design Uplift’s first online application process to ensure fast, dignified access for those in crisis. Continue to guide strategic growth, community engagement, and partnership development to expand our reach and deepen our impact.
WorkhumanStrategic Client Director
Jan. 2014 - Jan. 2019Led premier enterprise client partnerships within with the world’s most admired organizations for a mission-driven SaaS organization focused on creating more human workplaces. Collaborated cross-functionally to elevate customer success, deepen executive engagement, and prove impact with ROI analysis and case studies.
Michael C. FinaVice President, Customer Experience
Jan. 2009 - Jan. 2014Redesigned the strategic vision and organizational structure of the Customer Experience function, leading transformational change across account management, project management, and customer support into a cohesive, customer-obsessed team culture. Formalized operational cadence, performance metrics, and long-term planning across departments. Created new roles and partnered with HR to recruit, hire, and train talent across all CX functions—prioritizing mentorship and developing a strong internal pipeline for leadership. Served as the senior point of contact for clients, collaborated with Sales on RFP strategy, and represented the organization in key business meetings and reviews. Leveraged data and service delivery insights to drive improvements, ensure SLA compliance, and shape a more human, values-driven approach to customer success.
IncentOneDirector of Operations
Jan. 2003 - Jan. 2008Joined a fast-growing startup and quickly grew from Account Manager to trusted right hand to the EVP of Operations—an experience that shaped my foundation as a people-first leader. Created new roles, recruited and coached cross-functional teams, and implemented process improvements across Account Management, Customer Service, and Fulfillment. Partnered with stakeholders on strategic planning, KPI development, and systems optimization to support scalable growth. Collaborated closely with product teams to translate customer feedback into innovation, laying the groundwork for solutions that truly met evolving market needs. This role introduced me to the world of Employee Recognition—a mission that continues to inspire and guide how I lead, build, and grow.
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