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Work Background
Customer Success Manager
CoachHub - The digital coaching platformCustomer Success Manager
May. 2024North AmericaAt CoachHub, I play a pivotal role in enhancing customer success by leveraging data-driven insights to optimize coaching experiences. By fostering strong relationships with clients, I ensured they maximized the benefits of our innovative digital coaching platform. My efforts contributed to a significant increase in user satisfaction and engagement, ultimately supporting our mission to democratize coaching for all career levels.
Partner
Flora RepresentaPartner
Jan. 2024
Founder
Selfyoursell - Web Branding and TrainingFounder
Apr. 2023 - May. 2024Greater Seattle AreaSelfyoursell is an "Advertising with Education" company. We are focused on creating and educating with the premise that everybody can solve problems better once building good relationships. Our main clients are directly small and medium companies. Current clients: A traditional Italian Restaurant in Seattle, A two-decade-old Independent Design Agency and a Roofing Company in Kirkland, WA.
Strategic Account Executive and  Sales Leadership for Brazil
LearnshipStrategic Account Executive and Sales Leadership for Brazil
Aug. 2021 - Oct. 2022Greater Seattle AreaIn my role at Learnship, I led strategic account management and business development initiatives for major clients in the USA and LATAM. I successfully expanded our client base and consistently exceeded sales targets, contributing to significant growth in the region. My efforts in developing a tailored go-to-market strategy for Brazil positioned the company for continued success.
International Sales Manager and Leader
GDB-ROIxInternational Sales Manager and Leader
Oct. 2020 - Aug. 2021Greater Seattle Area• Spearheaded international sales efforts for GDB-ROIx, managing key accounts in Brazil. • Engaged directly with top B2B advertisers, including J&J, Diageo, and P&G. • Led a high-performing sales team, achieving a remarkable 300% sales quota exceedance year-to-date.
Course Instructor
Selfyoursell - Web Branding and TrainingCourse Instructor
May. 2020 - Apr. 2022http://bit.ly/CanalSelfyoursell Selfyoursell is a boot-strapped project aiming for a new approach to sales and negotiation, without those "pep talks" and "wild animals" nicknames for sales champions. • Built and established an e-learning program focused on sales, negotiation, and soft skills for executives, managers, analysts, and other business-related professionals from the ground up. • Delivered the new and innovative “Negotiate for Life” course to more than 80 students. • Made the whole fundraising process, from creating the product, developing e-commerce and LMS platform, to gather Students and Customer Facing and Relationship Management, throughout analytics and NPS.
Stay-at-Home Dad
Career BreakStay-at-Home Dad
Oct. 2019 - Oct. 2020Seattle, Washington, United StatesAfter my wife received an offer from Amazon HQ, I took the most challenging job ever: take care of my 5-month boy Benny in a new city and country. Main KPIs: -Make him play, eat and grow. 100% accomplished.
 Industry Manager
Teads Industry Manager
Apr. 2019 - Oct. 2019São Paulo Area, Brazil• Managed and serviced 50 key B2B accounts, contributing to 20% of company revenue. • Spearheaded a $1,000,000 monthly deal with Facebook for master brand campaigns. • Coordinated Coca-Cola’s $500,000 media investments, driving 34% of August 2019 revenues. • Achieved consistent sales growth of +34% per quarter through effective campaign execution.
Teacher & Spokesman
Escola ConquerTeacher & Spokesman
Jan. 2019 - Oct. 2019Brazil• Directly led numerous corporate training sessions for renowned clients such as Nestlé and KPMG. • Delivered compelling and resourceful professional programs with 400+ students achieving an average grade of 97.5%.
Business Manager for Snapchat
Aleph Group, IncBusiness Manager for Snapchat
Mar. 2017 - May. 2018São Paulo e Região, Brasil• Spearheaded B2B sales initiatives for top 15 advertising agencies and 50 leading advertisers, driving significant revenue growth. • Achieved over 1,780,000 media upsells while maintaining a client retention rate exceeding 70%. • Led a successful marketing campaign with J&J, impacting over 14 million individuals and securing the highest media engagement in the region.
Founder & Business Leadership Officer
Selfyoursell - Web Branding and TrainingFounder & Business Leadership Officer
Jun. 2016 - Apr. 2023São Paulo Area, BrazilSelfyoursell, after those years, has evolved also as a proprietary consultancy company with a wide range of B2B solutions, such as Representation, Training, Analytics Double Checking for boards and Marketing Leaders, Sales Presentations, etc. • Successfully prospected clients (private individuals and corporations), customer-faced and identified impactful partnerships for consulting services focused on Negotiation, Sales Management, People Management, and Process Optimization. • Directed all phases of a multimillionaire M&A project for a prestigious Information Technology (IT) company in Brazil. • Acted as the main Sales Manager for the New York-based company Martech Consultancy Tomorro.
Account Director for Advertising Sales
SpotifyAccount Director for Advertising Sales
May. 2015 - May. 2016São Paulo e Região, Brasil• Led a dynamic sales team of three, driving innovative advertising solutions for major clients. • Spearheaded the first programmatic media purchase initiative in Latin America, enhancing market presence. • Achieved $900,000 in media sales within a single quarter through strategic API projects for top brands.
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