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Work Background
BlueSky Telepsych, LLCRecruiting Manager
Nov. 2023• Lead and mentor a team of recruiters, ensuring adherence to interview protocols and accuracy in role presentations
• Execute end-to-end recruitment processes, from sourcing and screening to interviewing and onboarding, ensuring a seamless and positive candidate experience. Focus on roles such as Psychiatric Mental Health Nurse Practitioners, Psychotherapists, and Psychiatrists
• Utilize innovative and effective sourcing methods to attract top-tier candidates, including job boards and social media
• Develop and implement a targeted recruitment strategy for mental health professionals, including psychologists, therapists, and counselors, to support the company's mission of providing comprehensive mental health care
• Partner closely with clinical leaders and department heads to deeply understand the unique staffing needs of our mental health care teams, tailoring recruitment efforts to attract professionals who align with our patient-centered approach
• Partner with HR, Front Desk, and Billing departments to gather feedback and improve candidate engagement. Regularly consult with the company President to share recruitment trends and insights.
• Prepare and analyze recruitment reports to track progress and identify areas for improvement
• Stay updated on telehealth psychiatry trends by engaging with current providers and monitoring industry news
• Assist new hires with contract-related inquiries and ensure a smooth transition into the company
• Utilize data analytics to assess the effectiveness of recruitment initiatives specific to mental health roles, ensuring a robust and specialized pipeline of qualified candidates who share our commitment to improving mental health outcomes Achievements:
• Averaged 3-4 hires per month since started
• Successfully increased hires by 2.5x through the implementation of new recruitment processes
• Led initiatives to improve cross-departmental efficiency and employee satisfaction through targeted surveys and data analysis
iPlaceSenior Recruiter
May. 2023 - Nov. 2023Manila, National Capital Region, PhilippinesIdentify and qualify high-quality candidates in America who are precise fits for job orders sent by our US-based clients
• Contact candidates through phone calls and e-mails to determine interest and availability
• Conduct in-depth phone interviews to qualify candidates, negotiate salaries or rates, and schedule interviews
• Work with candidates throughout the recruiting process from candidate submission, scheduling interviews, compensation negotiation, offers, and onboarding
• Interact with US-based clients to develop recruiting strategies and build long-term relationships
• Build a pipeline of candidates who can be considered for future job orders and generate referrals
• Maintain daily and weekly client reports
• Work closely with and assist senior team members
TeamRecruit Healthcare Recruiter
Feb. 2022 - Apr. 2023• Conducted initial phone screening of nurse candidates for availability, interest level, salary range, and basic qualifications with respect to open and future requirements
• Covered different tasks in the areas of active and passive sourcing which include sourcing, screening, interviewing, evaluating candidates, and even formatting resumes to meet client expectations
• Created thorough candidate submittals
• Has a deep understanding of Boolean search techniques and other candidate-sourcing techniques
• Has a firm understanding of various skill sets, roles, job functions, and buzzwords within the healthcare market.
SYSGEN RPOSenior Recruiter
May. 2021 - Jan. 2022• Conducts initial phone screening of candidates for availability, interest level, visa status, salary range, relocation needs, and basic qualifications in respect to open and future requirements
• Has a firm understanding of a wide variety of skill sets, roles, job functions, and buzz words within the technical and non-technical market space
• Covers different tasks in the areas of active and passive sourcing which includes sourcing, screening, interviewing, evaluating candidates, even formatting resumes to meet client expectations
• Creates thorough candidate submittals through Techworkers Salesforce
• Sources through Job boards such as: Monster, Indeed, Dice and CareerBuilder, as well as LinkedIn
• Interacts with the primary recruiter for calibration and feedback
• Has a deep understanding of Boolean search techniques and other candidate sourcing techniques
PSG Global SolutionsSenior Recruiter
Nov. 2016 - Apr. 2021• Supported recruitment process for healthcare and insurance companies including Aetna Inc., Anthem, United Health Group, CVS, Humana, Maximus, Blue Cross Blue Shield, Henry Ford Hospital, University of Michigan Hospital & Health System
• Recruited for different healthcare roles including RNs, LPNs, LVNs, Travel Nurses, and Medical Allied roles
• Set up interviews between candidates and hiring managers
• Sourced resumes of qualified candidates for specific job orders using CareerBuilder, Indeed, Dice, ZipRecruiter, LinkedIn, Applicant Tracking Systems, company websites, etc.
• Scheduled interviews between candidates and hiring managers.
• Extended offers to selected resources and obtained pre-employment documents.
• Involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.
IBEX | GlobalTravel Specialist
Jan. 2015 - Oct. 2016• Assisted customers in making changes on flights, hotels, car, and activity reservations.
• Assisted customers regarding flight cancellations and hotel re-accomodations.
• Provided refunds for customers when necessary on any type of reservation.
• Proficient in Worldspan, Apollo, and Amadeus. Knowledge in Sabre.
• In-depth knowledge in different airline (domestic and international) policies.
ConvergysCustomer Service Representative
Jul. 2013 - Sep. 2014• Answered emails from customers regarding product, billing, account and technical concerns
• Manually verified customer’s account regarding account compromise situations and scenarios
• Made sure that accurate replies was sent in a timely manner
• Took escalation chats regarding account, billing, and technical concerns
• Took calls regarding product queries, billing questions, account problems, and technical concerns • Product upselling in scenarios where there is a window for a possible sale
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