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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
Venn VideoLead Front End Engineer (Founding Team, Collaborative Platform)
Feb. 2025- Co-founding engineer leading frontend development of a collaborative video platform designed to connect creatives and entrepreneurs through shared projects. - Architected and implemented an accessible, scalable UI using React, JavaScript, Tailwind and modern design principles. - Partnered with UX designers, backend engineers, and systems architects to deliver seamless cross-platform solutions supporting user collaboration and growth. - Directed sprint planning and technical roadmap execution within Agile workflows, ensuring timely delivery of customer-centric features. - Reported directly to the CEO, influencing product strategy, technical vision, and go-to-market readiness.
TwilioStaff Technical Account Manager
Oct. 2022Remote- Technical solutions lead for 5 enterprise clients, designing and delivering custom Flex contact center integrations across React, REST APIs, and AWS cloud services. - Aligned customer business objectives with scalable cloud architectures, improving feature adoption and solution reliability. - Developed and standardized onboarding and implementation frameworks used by 50+ Technical Account Managers to accelerate deployment timelines and ensure cross-team consistency. - Led strategic technical engagements with director and VP-level stakeholders, supporting issue resolution, escalation management, and long-term success planning. - Mentored technical staff on solution design, system integration, and enterprise customer strategy, strengthening overall TAM organization capabilities.
GladlySenior Technical Account Manager
May. 2020 - Aug. 2022- Spearheaded technical implementation projects across ecommerce, healthcare, and direct-to-consumer verticals, delivering scalable customer engagement platforms. - Designed and executed tooling and reporting frameworks to measure feature adoption, directly increasing customer engagement by 3% annually. - Developed and delivered technical enablement programs for internal and external stakeholders, enhancing deployment consistency and solution adoption. - Authored developer-focused documentation and solution guides used by partner teams and strategic clients to enable faster integration. - Led API integration and configuration planning for 10+ strategic accounts, ensuring successful system rollout aligned with business goals.
GladlySenior Professional Services Engineer
Aug. 2019 - May. 2020San Francisco Bay Area- Managed 50+ technical onboarding projects, including API integration, solution configuration, and architecture planning for SaaS deployment success. - Designed Node.js-based internal tooling that reduced implementation timelines by 80%, enabling faster time-to-value for enterprise customers. - Established Agile project management practices (JIRA, Asana) to streamline remote team collaboration, sprint delivery, and capacity planning. - Created structured implementation packages, improving operational efficiency and shortening project cycles from several months to approximately 4 weeks.
Gladly, Inc.Technical Support Engineer
Aug. 2018 - Aug. 2019San Francisco Bay Area- Built and operationalized first-line technical support workflows integrating automated triage, RCA tooling, and escalation management for high-touch accounts. - Managed critical issue escalations for enterprise clients, ensuring PCI/PII compliance and delivering timely root cause analysis reporting. - Mentored support engineers and documented technical best practices, scaling knowledge across the expanding remote team and improving support resolution metrics.
Symphony CommerceProfessional Services Engineer
Jan. 2017 - Aug. 2018San Francisco, CA- Developed accessible and performant e-commerce storefronts using JavaScript, Angular, Redux, and SQL-backed APIs. - Designed standardized analytics integrations to deliver real-time user behavior data, supporting client revenue growth strategies. - Supported continuous deployment workflows via Jenkins and CircleCI; led frontend code reviews to maintain accessibility and performance standards.
General AssemblyTeaching Assistant
Sep. 2016 - Jan. 2017San Francisco Bay AreaMentored students in full stack web development by guiding them through the immersive program's labs, homework and personal projects built with HTML, CSS, JavaScript, and Ruby / Rails
CodewordAccount Manager
Feb. 2015 - Mar. 2016New York, NY- Drove content program activities both internally and with the client, including content creation, activations, strategic initiatives and regular measurement to successfully execute native and paid content marketing campaigns for enterprise tech companies like Qualcomm, Google, and YouTube - Created and maintained an internal and external process to expedite content creation and publication on various CMS including Tumblr and Drupal, cutting the time from ideation of a project to publication in half - Communicated with client teams, keeping teams informed of process steps and schedule implications and managed all client reviews and feedback
Hofstra UniversityTech Specialist
Aug. 2013 - Aug. 2014Hempstead, NYWorked with Hofstra students, teachers, and alumni to help navigate Hofstra’s IT system and campus network including:
• Installing and maintaining a process for updating software on student computers
• Troubleshooting connection and network issues
• Handling sensitive and secure information for verifying students accessing their confidential records.
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