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Business Owner
Work Background
Diretor Executivo
Folha de LouroDiretor Executivo
Dec. 2022São Paulo, Brasil · HybridAs the Executive Director at Folha de Louro, I spearheaded the inception and growth of a startup in the carbon market, focusing on fostering sustainable agricultural practices. • Pioneered the establishment of Folha de Louro from scratch, demonstrating strong leadership and entrepreneurial acumen; • Fostered strategic alliances with key stakeholders to drive ESG-centric strategies and promote corporate sustainability; • Facilitated a 5% expansion of the company's footprint in Brazil's agricultural sector.
Operations Manager LATAM
project44Operations Manager LATAM
Nov. 2021 - Dec. 2022São Paulo, BrazilAs Operations Manager at Project44, a technology company specializing in supply chain solutions, I led the LATAM operations team to enhance logistics visibility by integrating customers' and partners' technologies into our platform while providing outstanding customer support. • Achieved a 15% reduction in time-to-value, optimizing operational efficiency; • Fostered a 10% growth in operations, demonstrating strategic leadership and effective resource management; • Identified upselling opportunities leading to increased customer satisfaction.
International Operations
FourKites, Inc.International Operations
Jun. 2021 - Oct. 2021Barueri, São Paulo, BrazilIn my role as Senior International Operations, I was responsible for leading and expanding operations across Latin America, managing cross-cultural teams and streamlining workflows. • Increased customer satisfaction by identifying upsell opportunities, contributing to customer retention and growth; • Achieved a 2% growth in operations through effective strategic planning and implementation; • Orchestrated workflows across diverse countries and languages, demonstrating leadership in an international context.
Team Lead Manager
Tata Consultancy ServicesTeam Lead Manager
Mar. 2019 - Jun. 2021São Paulo Area, BrazilSpearheaded a team by integrating agile methodologies, focusing on enhanced customer support and service. This strategic approach emphasized detailed task breakdowns and proactive customer education, which resulted in improved service metrics and product development. • Achieved a 27% backlog reduction through effective project management and process optimization; • Implemented process automation, accelerating time-to-value by 15%, enhancing operational efficiency; • Fostered project growth by strategically aligning team efforts with business goals, contributing to the successful launch of new products/services.
SAP Specialist
Tata Consultancy ServicesSAP Specialist
Oct. 2017 - Jun. 2021São Paulo Area, Brazil
Management Trainee Program
Tata Consultancy ServicesManagement Trainee Program
Oct. 2016 - Sep. 2017Hyderabad Area, IndiaIn this dynamic training program, I honed my leadership skills and developed a deep understanding of international business strategy and process improvement. • Established and nurtured key international relations by leading cross-functional teams in India and Brazil to drive project success; • Enhanced customer satisfaction internationally through effective product and service presentations; • Led data analysis initiatives, prepared detailed technical reports, driving process improvements across the board.
Account Relationship Manager
Banco SantanderAccount Relationship Manager
Aug. 2010 - May. 2014São Paulo Area, BrazilAs an Account Relationship Manager, I spearheaded the enhancement of customer relationships through financial growth strategies and comprehensive post-sales support. • Boosted B2B financial services sales by 40% through strategic customer consolidation efforts and informative workshops; • Expanded team capacity to manage increasing client base and service demands; • Streamlined processes resulting in a minimum efficiency improvement of 10%, enhancing service delivery.


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