project44Senior Customer Success Manager
Nov. 2021 - Dec. 2022Elevated customer support with seamless API integration, managing 24+ customers and executing 50+ implementations collaboratively;
Maintained a portfolio of 15+ CSMs with a GRR of 92%;
Drive data-driven decisions, and measure key metrics like quality scores,
Customer Success scores, NRR, and CSA;
Led operations for a 15% time-to-value reduction, prioritizing efficiency, resulting in a remarkable 23% growth in a quarter;
Fostered 10% growth with a customer-centric approach, exceeding expectations for our expanding customer base;
Trained and developed a team of 15+ across Latin America, conducting 120+ product demos and training sessions online/offline.