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Network Power<100 people
Roles
✨100%
Business Owner
🔥50%
Startup Founder
🗿50%
HR
Geos
🇦🇪50%
United Arab Emirates
🇮🇳50%
India
Work Background
Folha de LouroDiretor
Dec. 2022Launched a carbon market startup and built resilient customer relations;
Led renewable energy (wind and solar) initiatives and drove carbon credits, resulting in over $200k in revenue growth in Q1;
Drive data-driven decisions, and measure key metrics like quality scores,
Customer Success scores, NRR, and CSA;
Designed and cultivated carbon credits in collaboration with the technical team, utilizing methodologies
such as Verra, GCC, and The Golden Standard;
Expanded company presence in Brazil's agriculture through pre-sales strategy, achieving 5% growth and 100+ new contracts in a year;
Innovated blockchain traceability and predictive AI, enhancing operations while prioritizing lasting customer relationships.
project44Senior Customer Success Manager
Nov. 2021 - Dec. 2022Elevated customer support with seamless API integration, managing 24+ customers and executing 50+ implementations collaboratively;
Maintained a portfolio of 15+ CSMs with a GRR of 92%;
Drive data-driven decisions, and measure key metrics like quality scores,
Customer Success scores, NRR, and CSA;
Led operations for a 15% time-to-value reduction, prioritizing efficiency, resulting in a remarkable 23% growth in a quarter;
Fostered 10% growth with a customer-centric approach, exceeding expectations for our expanding customer base;
Trained and developed a team of 15+ across Latin America, conducting 120+ product demos and training sessions online/offline.
FourKites, Inc.Customer Success Manager
Jun. 2021 - Oct. 2021Enhanced global customer experiences, expanding in Latin America, resulting in a 7% revenue growth in a quarter;
Global expertise in navigating cross-border complexities, ensuring exceptional customer experiences worldwide;
Expanded Latin American supply chain onboarding, achieving 2% operational growth through strategic planning and global leadership.
Tata Consultancy ServicesTeam Lead Manager
Aug. 2016 - Jun. 2021Implemented agile methodologies, reducing backlog by 27% and time-to-value by 15% for enhanced customer satisfaction.;
Orchestrated international relations and 20+ implementations globally, prioritizing stakeholder mapping for customer success;
Experienced in finance technology, specializing in SAP FICO, with a focus on delivering customer-centric solutions;
Trained and developed a team of 22+ across Latin America, conducting 200+ product demos and training sessions online/offline.
Cultural CareAu Pair
Jun. 2014 - Jul. 2016Participated in the Au Pair Program, residing with an American family, and actively contributed to daily childcare responsibilities such as breakfast, school transportation, homework assistance, and engaging in interactive activities for holistic development. Pursued a certificate in English as a second language and Business Administration at Scott Community College, along with a weekend certificate in Community Collaborative Work at the Roosevelt University in Chicago.
Par Corretora de SegurosSales Manager
Jan. 2011 - Dec. 2012Achieved significant sales growth in banking financial services, including insurance and investments, leading to a promotion within 7 months.
Enhanced banking customer relationships with strategic growth and post-sales support;
Achieved a 5% increase in services sales, exceeding customer needs for over $200k ARR growth in a quarter;
Trained the baking agency team engaging over 18 individuals from junior to senior positions.
Banco SantanderSenior Account Relationship Manager
Aug. 2010 - May. 2014Enhanced fintech customer relationships with strategic financial growth and post-sales support;
Achieved a 40% increase in B2B financial services sales, exceeding customer needs for over $2 million ARR growth;
Expanded teams, optimizing processes for a 10% service efficiency boost;
Trained and developed a team engaging over 25 individuals across Brazil.
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