With over 20 years of experience in the IT industry, I have developed a diverse skill set and a robust professional background. My career began as a programmer and Oracle DBA, progressing through roles such as IT Project Manager and IT Director. Throughout my journey, I have worked in various countries including Brazil, Malaysia, Portugal, the USA, Panama, and Ecuador, gaining a wealth of international experience.
In my current role at Fourkites, I am leading a project to adopt an agile approach within my team, enhancing visibility, productivity, and communication. My responsibilities include managing a queue of requests via Salesforce, covering new implementations, network quality, and client manager requests.
Previously, I have successfully managed the global monitoring team for Dell.com and led the Shared Services Center team for Zara in Central America. My retail experience spans over a decade, having worked with renowned companies such as Renner, Zara, and Sonae Portugal.
Beyond my professional roles, I am deeply committed to social impact through my involvement with SABI, an NGO focused on youth education. Currently, I am aiding in the transition of our headquarters after severe floods in Rio Grande do Sul, while maintaining a blend of virtual and physical event spaces.
My expertise also extends to cutting-edge technologies such as AI, ML, IoT, and Cloud, with a particular focus on digitalization and enhancing customer experiences through technology.More...
Aga Poplawska
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Lucas Pimenta
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Dedicated professional with more than 12 years of expertise in customer-centric solutions across diverse industries, particularly within SaaS environments.Be I bring a demonstrated history of cultivating strategic partnerships, elevating customer relations, leading cross-cultural teams, overseeing global operations and large-scale projects, conducting data-driven KPI analysis, and fostering sustainable business growth. Dedicated to championing the highest standards of client experience.More...