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Work Background
Clark CountyFinancial Office Specialist
Apr. 2025Las Vegas, Nevada, United States
Clark CountyOffice Specialist
Jul. 2023 - Apr. 2025Las Vegas, Nevada, United StatesOffice Administration: Skilled in organizing and maintaining employee files, correspondence, and reports, ensuring smooth office operations. Document Review & Proofreading: Proficient in reviewing outgoing and incoming correspondence for accuracy and compliance, ensuring all materials adhere to departmental standards. Audit & Compliance Management: Experienced in reviewing and reconciling key audits, key logs, requests, and lock changes, facilitating access management in collaboration with various departments and external partners.
PrideStaffContract Specialist
May. 2023Las Vegas, Nevada, United States
ProCaps LaboratoriesRemote Customer Service Agent
Sep. 2017 - Jan. 2023Henderson, NV•Provided outstanding support via phone, email, and live chat, handling inquiries related to orders, account management, returns, and product information. •Resolved Tier 1 customer issues in a timely and efficient manner, escalating complex cases to senior support or management as needed. •Managed customer onboarding processes and assisted with product returns/exchanges, ensuring clear communication and swift resolutions. •Tagged and categorized all customer interactions to monitor trends and recurring issues for continuous improvement in services and processes. •Analyzed customer support data and collaborated with teams to prepare regular actionable reports for internal and external stakeholders, ensuring data-driven decision-making. •Created and updated SOP documentation for internal customer service processes and developed automation strategies for enhanced efficiency.
Robert's Hawaii, Inc.Administrative Office Specialist
Sep. 2012 - Aug. 2016Kahului, Hawaii, United States•Managed daily scheduling and coordination of bus and paratransit services for a metropolitan area, ensuring on-time performance and customer satisfaction. •Utilized transportation software to track vehicles in real-time and adjust schedules to minimize delays, route changes, or disruptions. •Maintained consistent communication with drivers, updating them on route changes and safety instructions to ensure smooth operations. •Addressed customer concerns, resolved complaints, and provided trip details in a professional and positive manner. •Coordinated paratransit services, ensuring accurate reservations, eligibility checks, and appropriate vehicle dispatching. •Trained new dispatchers, ensuring they were proficient in system protocols, safety procedures, and customer service best practices. •Ensured the punctual operation of a fleet of buses by monitoring schedules and resolving service disruptions. •Acted as a key point of contact for drivers, providing real-time route updates and handling any safety or traffic issues. •Managed paratransit reservations, ensuring specialized vehicle dispatches for eligible passengers, with clear and timely communication. •Kept detailed records of all vehicle movements and delays, reporting this data to management for analysis and improvement.
Sunset Terrace ApartmentsProperty Manager
Nov. 2008 - Aug. 2012Lahaina, Hawaii, United StatesProperty Management: Managed a portfolio of 20 properties across Maui and Kauai, overseeing all aspects of budget management, maintenance operations, and tenant relations. Financial Planning & Budgeting: Conducted detailed financial planning in collaboration with property owners, consistently meeting quarterly budget goals and ensuring adherence to fiscal policies. Occupancy & Lease Management: Drove successful lease renewals and tenant retention strategies, contributing to a high occupancy rate and stable revenue stream for the properties.
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