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Work Background
Climate DriftClimate Drift Career Accelerator Participant (Driftie)
Jun. 2024Virginia Beach, Virginia, United StatesThe Climate Drift Career Accelerator is an 8-week program for mid-career and executive-level climate job seekers. Goals of the program: find and learn about climate solutions niche, meet & work with climate companies, perfect your pitch, build a peer network, learn from successful career switchers, and maximize job offers. Primary accomplishment was completing and submitting a proposal and approach for increasing demand for carbon dioxide removal (CDR) through sophisticated marketing and training program, targeted at publicly traded companies and companies already signed up with Science Based Targeted Initiative (SBTi). Ultimately, the goal was to drive more companies to SBTi and to include CDR in their carbon reduction portfolios. https://sciencebasedtargets.org/ Week 1 Topic: General Overview
Week 2 Topic: Circular Economy
Week 3 Topic: Transportation
Week 4 Topic: Energy
Week 5 Topic: Industry
Week 6 Topic: Food & Agriculture
Week 7 Topic: Carbon Removal
Week 8 Topic: Built Environment
Terra.doTerra.do Learning for Action Fellow (Jaguars Cohort)
Apr. 2024 - Jul. 2024Virginia Beach, Virginia, United States*I completed all requirements for LFA and was awarded a certificate in July 2024.* Overview: * Expert-guided journey with a global climate-action community * Focus on fundamental climate science, climate change impacts, and solutions * Comprehensive career development support (mentorship, job search, resume, LinkedIn, networking) * 100% online format * Time commitment: 6-10 hours/week * 10-12 expert lectures * Weekly deep dives and discussion groups * Hands-on projects * Personalized feedback and support * Digital certificate upon graduation
ClimatebaseClimatebase Fellow
Mar. 2024 - Jun. 2024Virginia Beach, Virginia, United StatesClimatebase Fellowship * 12-week industry-oriented educational program * Ongoing community membership * Expert guest speaker sessions * Career support * Project-based work * Supportive network of peers * Climate career accelerator * Helps land next job or start own projects * Cohort 5 ran from March 11 to May 31
Conti Federal ServicesProgram Manager
Jul. 2023 - Jan. 2024Virginia Beach, Virginia, United StatesProject Manager Highlights * Delivered $900k Cleanup Support Services contract for US Army Environmental Command, developing deliverables under RCRA and CERCLA for 20+ installations. * Built and led a high-performing team of two, providing hands-on training in technical research, report writing, client management, and project execution. * Drove project success through rigorous financial tracking, schedule management, and client communication. * Exceeded expectations with proactive, value-added reporting, including weekly progress updates and detailed project documentation. * Spearheaded site inspections, generating critical data for the LUCIPs. * Accelerated project timeline by delivering over half of required RAB solicitations and initiating key plan development within the first few months.
Ho'olaulima Government Solutions, LLCEnvironmental Regulatory and Compliance Specialist
Nov. 2020 - Jul. 2023Virginia Beach, Virginia, United StatesLead Author and Project Manager Highlights * Authored Land Use Control Implementation Plans and Community Involvement Plans for multiple US Army Corps of Engineers contracts. * Led cross-functional teams, coordinating stakeholders and managing project timelines to deliver high-quality LUCIPs and CIPs.
* Completed and delivered to clients 15 LUCIPS that were ultimately accepted and finalized. * Developed and mentored a team of two, building their technical and project management skills. * Conducted comprehensive site inspections to inform project deliverables. * Contributed to environmental compliance efforts through support of Five-Year and Periodic Review reports.
CMA CGMImport Customer Service Premiere Representative
Mar. 2020 - Oct. 2020Norfolk, VirginiaDelivered top-tier administration and client care for four high-value VIP accounts. * Proactively tracked shipments, resolved issues, and ensured timely client updates.
* Exceeded expectations by consistently meeting the organization's one-hour KPI response goal for calls and emails. * Managed a high-volume workload, handling 60-70 daily calls and 70-80 emails while maintaining a <1% error rate. * Earned recognition and advanced training opportunities for exceptional performance, including selection for a global, multi-billion dollar client's elite service team. * Built strong relationships with internal and external stakeholders through effective communication and problem-solving. The following are some of the highlights of the value I brought to this organization:
• Selected to join global strategic multi-billion dollar client’s team of three import customer service representatives and received accolades and training privileges due to exceptional work.
• Achieved less than 1% error rating and received accolades and awards for customer service performance.
CMA CGMImport Customer Service Representative
Apr. 2018 - Mar. 2020Norfolk, VirginiaCustomer Service and Logistics Expert *Managed high-volume customer inquiries:*
Handled 80+ daily calls, providing expert guidance on shipping questions (arrival notices, tracking, releases).
*Delivered exceptional customer service:*
Resolved import documentation, operational, and general inquiry issues via phone and email.
*Streamlined operations:*
Collaborated with internal teams to efficiently meet customer needs.
*Data-driven problem solver:*
Analyzed shipment data to identify and resolve issues, proactively communicating solutions to customers.
*Strategic account management:*
Played a pivotal role in managing a multi-billion dollar client's 2500+ TEU monthly import portfolio.
*Improved operational efficiency:* Developed and implemented processes to optimize shipment tracking and reporting.
*Delivered actionable insights:*
Provided regular, detailed reports to clients, including customs updates, proof of delivery, and forecasting.
Sykes Enterprises, IncorporatedCustomer Service Representative
Mar. 2018 - Apr. 2018Virginia Beach, VA* Provided expert troubleshooting, account management, and billing support to virtual and remote customers via phone and chat.
* Successfully resolved complex tax software platform issues. * Efficiently updated customer account information.
* Delivered exceptional customer service through every interaction.
Fancy HandsPersonal Assistant
Oct. 2017 - Dec. 2017Ghent, NY* Coordinated complex travel itineraries and managed busy schedules.
* Conducted in-depth research and maintained professional correspondence.
* Generated detailed progress reports with clear timelines and updates. * Delivered exceptional client service through proactive task management.
Highplains Marketing ServiceMarketing Assistant (Part Time)
Jul. 2017 - Sep. 2017New York (virtual position)* Delivered expert sales database queries, reports, product sell sheets, and invoices for Highplains Marketing Services. * Enhanced data analysis capabilities through proficient use of Excel formulas and functions (VLOOKUP). * Contributed to overall team efficiency and productivity.
Institute for Veterans and Military FamiliesO2O Installation Program Coordinator, Hampton Roads
Sep. 2016 - Jun. 2017Virginia Beach, VAProgram Coordinator Rockstar * Spearheaded the launch and growth of Syracuse University's O2O Hampton Roads program, expanding enrollment from zero to 1,000+ veterans and military families in under a year.
* Developed and executed comprehensive program strategy, including planning, marketing, and stakeholder management.
* Successfully onboarded and supported program participants, ensuring seamless program experience.
* Built strong partnerships with businesses and employers to create valuable career opportunities for program graduates.
* Served as the lead point of contact for the Virginia Veteran Cyber Training Pilot Program, managing participant recruitment and communication (onboarded 200-300 participants in first two months of operation).
Virginia Values Veterans (V3)Virginia Values Veterans (V3) Regional Program Manager (Hampton Roads)
Mar. 2014 - Aug. 2016Virginia Beach, VAStrategic Event and Client Management Expert * Drove business growth by engaging with 30-50% of clients quarterly, exceeding hiring, reporting, and certification targets.
* Planned and executed high-impact events, including the V3 Annual Summits, for 10-500 attendees.
* Optimized event budgets, achieving $10K in savings through strategic venue selection.
* Successfully managed a $500K Veterans Employment Grant, overseeing application processes and fund distribution. * Provided exceptional client support through tailored communication and relationship building.
IIF Data SolutionsEmployment Transition Coordinator, Virginia
Sep. 2012 - Mar. 2014Virginia Beach, VAVeteran Employment Hero * Secured *168 direct hires* for transitioning Guard, Reserve, and spouses in just one year through personalized career coaching and job search resources.
* Led employment assistance initiatives, delivering presentations at major conferences like SHRM and Hiring Our Heroes events, reaching thousands of veterans and employers.
* As a Hero2Hired representative on the Virginia Values Vets council, championed veteran hiring by training over 500 companies and securing over 5,000 job commitments for veterans.
* Strategically managed event budgets, maximizing impact of employment assistance programs.
* Built strong partnerships with Virginia Employment Commission, V3 companies, and national agencies to create a robust network for connecting veterans with jobs.
IIF Data SolutionsAdministrative Support Technician, Virginia Committee for Employer Support of the Guard and Reserve
Aug. 2010 - Sep. 2012Virginia Beach, VAProgram Management and Stakeholder Relations Expert *Drove program success:* Recognized for exceptional leadership in coordinating the statewide Employment Initiative Program, ensuring timely completion of action items.
*Excelled in case management:* Effectively managed Ombudsman cases, meeting strict timelines and delivering exceptional customer service.
*Built strong relationships:* Cultivated collaborative partnerships with state government officials, military leadership, and key stakeholders.
*Demonstrated financial acumen:* Managed a $62,000 budget, securing funding and optimizing resource allocation for successful event execution.
*Delivered exceptional results:* Consistently exceeded expectations, receiving accolades for effective communication and program management. *Enhanced program visibility:* Successfully planned and executed high-impact events, including the annual employer recognition banquet and ombudsman workshops.
AdeccoAnalyst at Credit Suisse
Jun. 2010 - Aug. 2010Raleigh, North Carolina, United States*Ensured data accuracy:* Researched, verified, and updated client data to meet stringent federal auditing requirements (KYC Sustainability Review). *Provided robust documentation:* Conducted thorough activity checks and gathered web evidence to support client data integrity.
*Streamlined processes:* Collaborated with sales and internal teams to expedite the auditing process.
US Census BureauCrew Leader Assistant/Enumerator
Apr. 2010 - Jun. 2010Raleigh, North Carolina, United States*Managed team operations:* Oversaw questionnaire and expense form verification, coordinated daily team meetings, and facilitated communication with the Crew Leader.
*Drove census completion:* Conducted door-to-door enumeration for the 2010 US Census, collecting and entering resident data.
Office TeamStudent Services Coordinator at University of Phoenix, Raleigh Campus
Mar. 2010 - Apr. 2010Raleigh, North Carolina, United States*Managed front desk operations:* Provided exceptional receptionist and administrative support.
*Ensured smooth operations:* Answered incoming calls, directed visitors, and supported various campus events.
*Maintained a welcoming environment:* Managed inventory, cleaned classrooms, and secured the facility.
Express Employment ProfessionalsTemporary Employee
Mar. 2010 - Mar. 2010Raleigh, North Carolina, United StatesTemporary work in a warehouse and an administrative context to get back on my feet, leading to better opportunities soon after.
Porter's City TavernServer
Aug. 2009 - Oct. 2009Raleigh, North Carolina, United States*Delivered exceptional guest experiences:* Provided top-notch food and beverage service in a welcoming atmosphere. *Ensured customer satisfaction:* Adhered to meticulous service standards.
*Managed point of sale:* Accurately processed orders and payments using the Aloha system.
*Maintained financial accuracy:* Handled cash and credit transactions with precision.
CHAMPIONS SPORTS BAR AND LOUNGEBartender/Waitress
Aug. 2008 - Mar. 2009Washington, District of Columbia, United States*Delivered exceptional guest service:* Provided friendly and efficient food and beverage service.
*Maintained optimal bar operations:* Stocked inventory and ensured a well-organized bar setup.
*Managed financial transactions:* Accurately processed payments, balanced cash, and completed daily cash drops.
Kennedy/Jenks ConsultantsEnvironmental Scientist
Mar. 2006 - Aug. 2008Ventura, CAEnvironmental Impact Expert *Delivered successful environmental projects:* Produced CEQA and NEPA documents (MNDs, EIRs/EISs), securing project approvals.
*Key team member for complex EIR projects:* Contributed environmental expertise to major EIRs, including wastewater treatment plant development.
*Enhanced project visualization:* Created compelling visuals to illustrate project alternatives.
*Drove project success:* Coordinated teams, attended site visits, and managed project timelines.
*Secured project permits:* Obtained necessary permits for water and wastewater projects, ensuring uninterrupted operations.
*Optimized business development:* Developed winning proposals, collaborating with clients and sub-consultants. • One EIR evaluated the impacts of construction of a wastewater treatment plant, pipelines, and pump stations in a small community in the County of San Luis Obispo. • Contributed knowledge of environmental planning and a permitting perspective to the group efforts; development of technical memoranda in support of the EIR. • Created numerous Adobe graphics to illustrate the different project alternatives. • Attended project charettes and site visits, took minutes, and helped team complete new tasks as they arose. • Comprehensively satisfied permit requirements for construction and operations of water and wastewater projects requiring cooperation with various regulatory agencies, so that necessary activities for public infrastructure could continue unabated or begin as needed. • Dependably coordinated with colleagues, clients and sub-consultants to produce scopes, schedules, and budgets for proposals, so that company could be best positioned alongside competitors.
Science for Our Schools Graduate FellowshipGraduate Fellow
Aug. 2004 - Aug. 2005Los Angeles, CA• Created and administered middle school life science labs and activities for partner teacher’s classes as well as other 7th and 8th grade classes.
• Developed, organized, and judged science fair for both 7th and 8th graders.
National Park ServiceWildlife Technician
Aug. 2003 - Aug. 2004Greater Los Angeles Area• Conducted coyote, bobcat, and lion tracking with radio telemetry.
• Monitored and processed amphibian and reptile captures from pitfall traps.
• Led co-workers and interns in small mammal trapping project for Master’s thesis.
• Contributed to stream surveys in the field for amphibian and fish species.
• Presented preliminary small mammal research at the American Society of Mammalogists conference in June 2004.
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