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Work Background
Women in Tech UkraineIT Business Analyst Mentee
Apr. 2024 - Jul. 2024Ukraine
KPH Group Ltd.ERP Project Executive
Jan. 2024Ħamrun, Malta- Implementation: Elicit, gather, and document the requirements for ERP module implementation, project planning, and Gantt chart development.
- Training and Support: Develop and deliver training materials and sessions for end-users, ensuring they are equipped to use the ERP system effectively. Provide ongoing support to resolve any operational issues.
- Process Optimization: Continuously review and recommend improvements to workflows and forms, leveraging ERP system features to enhance efficiency, data integrity, and user experience.
- Documentation: Create and maintain detailed documentation for system configurations, workflows, and procedures, ensuring knowledge transfer and compliance with organizational standards.
- System Administration: Perform daily administrative tasks for the ERP system, including user account management, permissions management.
ExigySolutions Consultant
Jan. 2023 - May. 2023Birkirkara, Malta- Project Functional analysis, project workshops - Developing of Project Inception, Solution Scope, Project Plan documents
- IT risk register
- Creation of UI design
Technologies/systems: Microsoft SharePoint
MaterialiseIT Business Analyst| Technical Product Owner
Jan. 2022 - Jan. 2023Kyiv, Ukraine- Collecting, analyzing, describing requirements in documentation (SRS, User stories in Microsoft
Azure, other types of documents) for the Development team.
- System analysis and configuration. Deployment plan development, deployment on test
environment, assist Deployment Engineer on deploying on production environment, organize and
coordinate user acceptance testing.
- Collaboration with Key Users, Business Stakeholders, FAs, DEV, Integration teams and other
Stakeholders to deliver integrated results
- Convey vision and product goals. Define product roadmap working together with architectural
team
- Develop documentation, define training program, and convey knowledge about the product.
- Provide budget input related to the product
- Create and maintain product maintenance backlog; prioritize and sequence the backlog according
to business value
- Manage system upgrade project within the business domain, communication with cross-functional
teams
Technologies/systems: Epicor, Navision
YASNOChief Specialist in Billing Systems
Dec. 2019 - Dec. 2021Kyiv, Ukraine• Gas project: gathering of billing business requirements, UAT cases development and testing, consumer’s calculation organization, development of workflow
• Payment channel development
lifecell UkraineLeading Customer Service Process Management Specialist
Mar. 2017 - Dec. 2019Kyiv, Ukraine• Development and implementation of procedures aimed at improving client experience
• Forming business requirements for technical implementation
• Processes creation and optimization • Marketing campaigns launch aimed to revenue increasing
• Business cases calculation
• Project management: - MNP(Mobile Number Portability): business requirements preparation; technical specification review and validation; monitoring of development; UAT, LDB, GSM testing on test and productive environment - Subscribers remote registration process implementation according to NCCR Decision. - BankID system (verification via bank card) implementation and launch first among other Ukrainian mobile operators for remote registration, MNP, commercial products, commercial launch. - Supporting Mobile ID (Electronic Digital Signature on SIM card) project.
HerbalifeSenior Sales Order Representative
Feb. 2010 - Mar. 2017Kyiv, Ukraine• Refund&Repurchase of a product
• After Sales complaints
• Order Management
• Managing and analyzing Phone statistics, Call Centre reports
• Distributor’s education: information letters, conference calls, trainings, outbound calls campaign, distributors satisfaction survey
• Distributor’s events support
• Translation from English and Russian to Ukrainian.
Astelit (Subsidiary of Turkcell)Key Account Specialist
May. 2005 - Oct. 2009Kyiv, UkraineKey Corporate clients service; improving relations with customers accounting operations: tracking client’s accounts, debts, exposure of accounts; work with CRM , gathering and analyzing information about key subscribers; work with VIP-clients, solving customer’s problems inside the company, conducting negotiations in expenses optimization, sale of additional services.
General Networks of Ukraine Ltd.Market expansion specialist
Aug. 2003 - Apr. 2005Kyiv, UkraineWork with dealers on all questions of voice cards implementation: dealers base maintenance, tax invoices, acts of acceptance, invoice for payments, conducting campaign and trainings. Searching and attracting of new dealers.
KievwebSales specialist
Aug. 2002 - Sep. 2002Kyiv, Ukraine
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