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Work Background
PetalSenior Customer Success Partner
Oct. 2024Vancouver, British Columbia, CanadaAs the Senior Customer Success Partner at Petal Health, my primary responsibilities include: - Building and nurturing long-term relationships with healthcare clients, ensuring the derive maximum value from our products and services. - Overseeing the entire customer lifecycle, from onboarding to ongoing support, ensuring smooth adoption of our healthcare solutions - Proactively monitoring client health by analyzing key performance metrics, identifying potential risks and implementing strategies to mitigate churn and foster growth. - Collaborating with cross-functional teams (e.g. Sales, Product, Technical Support) to address customer needs, resolve issues, and drive continuous improvement in customer satisfaction. - Leading renewal and expansion efforts by identifying opportunities for upselling and cross-selling to enhance client engagement and business outcomes. This roll allows me to act as a trusted advisor to our clients, ensuring their success while aligning their goals with Petal Health's innovative healthcare solutions.
Elev8canChief Growth Officer
Sep. 2024
MRW Solutions IncBusiness Owner / Business Development
Nov. 2023Vancouver, British Columbia, CanadaAs the founder and driving force behind MRW Solutions, I specialize in spearheading business development initiatives across diverse sectors including Marketing, FinTech, Payment Systems, Healthcare, and Web Design. My role involves a dynamic blend of strategic account management, and proactive sales outreach, tailored to the unique needs of each industry. Major Contributions: • Strategic Business Development: Skillfully design and implement innovative marketing strategies that effectively enhance brand visibility and engagement, ensuring alignment with the evolving demands of the target audience. • Relationship Management: Forge and nurture robust relationships with clients by delivering consistently attentive communication and customized services, thereby boosting client satisfaction and loyalty. • Cross-functional Leadership: Lead comprehensive strategic planning sessions that integrate cross-departmental insights, aligning business objectives with emerging market trends and opportunities to drive growth. • Market Expansion: Pursue opportunities for product line diversification and geographic market expansion, demonstrating a keen ability to adapt strategies to meet the challenges of various industry landscapes.
Veda (now H1)Director of Account Management
Jan. 2022 - Oct. 2023Seattle, Washington, United States✅ While acting as Director, my day-to-day responsibilities are the following: Client Engagement Strategy: Developed and executed strategies to foster client engagement and expand the customer base. Account Growth Leadership: Led comprehensive quarterly business reviews, identifying growth opportunities and implementing account expansion strategies. Market Insights Analysis: Conducted in-depth analysis of market trends and competitor data to uncover avenues for business growth. Conducted market research to gain valuable insights into customer preferences and industry trends. Performance Tracking: Monitored and evaluated key performance indicators to gauge the effectiveness of marketing efforts. ✪ Below are my notable accomplishments ✪ ➤ Pioneered innovative approaches to broaden the reach of health plans and payers, resulting in an impressive 24% annual revenue growth through the cultivation of robust customer relationships. ➤ Elevated customer satisfaction by establishing strong partnerships with executive teams, product development, operations, and legal departments. ➤ Bolstered customer loyalty through meticulous account management and prompt issue resolution.
SilverCloud® by AmwellBusiness Development Director
Dec. 2017 - Dec. 2021San Francisco, California, United States✅ As a Director, I was responsible for multiple tasks: Customer-Centric Product Enhancement: Collaborated closely with the product team to incorporate valuable customer feedback and remain at the forefront of industry trends, focusing on enhancing the platform's capabilities. Strategic Relationship Building: Fostered strong relationships with C-suite decision-makers in hospitals, health plans, and self-insured employers to drive consistent growth. Clinical Collaboration: Worked alongside clinical leadership to demonstrate the significant improvements in outcomes and utilization achieved through Silvercloud's evidence-based programs. ✪ My key highlights in this role included ✪ ➤ As one of the first three individuals to successfully sell SilverCloud Health in the US, played a pivotal role in ensuring continuous growth and success. ➤ Accelerated the sales pipeline by 20% year-over-year through consultative selling and relationship-building. ➤ Led market development initiatives, including social media campaigns, direct outreach, and participation in healthcare conferences, resulting in a significant 30% increase in brand awareness. ➤ Devised and executed effective sales strategies, leading to exceeding sales quotas by over 100% and driving widespread adoption of SilverCloud's mental health platform.
ElsevierNational Account Manager
Oct. 2014 - Dec. 2017Chicago, IL✅ I served as National Account Manager and was accountable for numerous tasks: Strategic Integration Leadership: Spearheaded company-wide integration initiatives, ensuring the seamless incorporation of Elsevier solutions into clients' workflows, which significantly enhanced operational efficiency. Strategic Partner Development: Cultivated lasting relationships and secured 3-year contract renewals with prominent pharmacies, hospitals, and EMR vendors, positioning Elsevier as a vital strategic partner for data and analytics. ✪ My key successes during this role were ✪ ➤ Exceeded sales targets for EMR vendor and hospital accounts by an impressive 110% through the implementation of effective national sales strategies for Elsevier's solutions. ➤ Achieved remarkable market expansion of 25% in the Midwest region by forging new partnerships and expanding service lines. ➤ Consistently ranked in the top 2% of the sales division for three consecutive years by employing a consultative approach to discern and address customer needs.
Wolters KluwerNational Sales Rep
Oct. 2006 - Oct. 2014San Diego✅ For Wolters Kluwer Health, I performed as National Sales Executive, and my responsibilities included: Strategic C-suite Engagement: Fostered and nurtured strong alliances with C-suite members, ensuring the integration of evidence-based content and analytics. Successfully secured 3-year contract extensions with prominent PBMs and health plans, including Express Scripts/Evernorth and UnitedHealthcare. My Key Achievements: ➤ Surpassed sales targets for health plan and PBM accounts by an exceptional 120% through the development and implementation of innovative sales strategies, driving the adoption of clinical decision support tools. ➤ Maintained a consistent top-5% ranking across the sales division for five consecutive years, leveraging consultative selling techniques and effective account management. ➤ Sustained a remarkable 90% clinician utilization rate by spearheading enterprise-wide integration initiatives to embed clinical tools into payer and PBM platforms.
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