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Network Power<100 people
Roles
🔥100%
Startup Founder
💸100%
Marketing
✨100%
Business Owner
Geos
🇺🇸100%
United States
Work Background
PagerDutyProgram Manager Customer Education
Aug. 2023Chile
Bestia UnchainCrossfit Coach
Sep. 2022Santiago Metropolitan Region, Chile
AppleProgram Manager Contractor at Apple
Feb. 2022 - Aug. 2023Santiago, Santiago Metropolitan Region, Chile
AppleALAC Sales Training Ops Manager
Oct. 2019 - Oct. 2021
AppleSales Training Coach
Apr. 2015 - Oct. 2019Santiago, Santiago Metropolitan, Chile
Inversiones EnexJefe de Operaciones Red Franqucias
Jul. 2014 - Apr. 2015Prepare and implement strategic business plans for and monitor 100+ franchise stores' sales and profits. Partner with district managers to design action plans to grow profitability. Interact frequently with franchisees, building relationships through comprehensive support and addressing issues. Coordinate with internal departments to meet franchisees' training, maintenance, finance and marketing/merchandising needs. Lead team of 5 district managers nationwide, serving as business partner and providing guidance and training; establish development plans and ensure appropriate training. Develop budget, prepare projections, define monthly objectives, and gather, analyze, and report on sales and margin metrics. Report to senior operations manager with dotted line to general manager.
Inversiones EnexJefe de Operaciones Red Directa Upa!
Sep. 2013 - Jun. 2014Directed retail operations nationwide, focusing on sales and profits for convenience stores. Evaluated individual stores' performance, identified weaknesses and opportunities, and prepared action plans to capitalize on prospective growth areas. Prepared forecasts and by-location inventory projections. Partnered with 6 internal functions to generate results across growth, training, physical plant needs, personnel, and market penetration. Collaborated with and coached regional district managers to secure results in 3 key business areas. Recruited and oversaw regional management talent pool; supported store managers in attracting high-quality talent. Analyzed financial reports to pinpoint trends/problems and develop solutions.
Inversiones EnexEspecialista de Aprendizaje
Jul. 2012 - Aug. 2013
Starbucks Coffee CompanyRegional Learning Specialist LATAM & Caribbean
Feb. 2012 - Jun. 2012In successive assignments, assessed and addressed learning needs, prepared strategic learning plans, and designed and developed training to meet needs of all levels of employees. Established and grew positive working relationships, coordinated with internal departments regarding training preparation, and managed training delivery. Defined objectives, monitored progress, and managed scheduling. Leveraged existing programs and created best practices; consulted with stakeholders and supported program implementation throughout both companies. Monitored, compiled, analyzed, and reported on metrics; identified and addressed problem areas.
Starbucks Coffee CompanyOrganization & Partner Development Specialist
Dec. 2009 - Jan. 2012Consulted with stakeholders to determine training needs; developed strategies and partnered with cross-functional training specialists to leverage existing training content, develop best practices, and ensure impactful training initiatives. Managed training calendar; coordinated program execution. Teamed with subject-matter experts (SMEs) to obtain cutting-edge course content; selected training aids and prepared lesson plans. Evaluated programs through employee proficiency testing, performance, and satisfaction.
Starbucks Coffee CompanyStore Manager /Shift Supervisor / Barista
Nov. 2005 - Nov. 2009Prepared and implemented strategic business plans aligned with corporate objectives; monitored operations and financials to identify/capitalize on opportunities to increase sales and streamline operational functions. Developed/managed budget and P&L; defined revenue and performance objectives. Oversaw customer service, sales and marketing, inventory and supplies, merchandising, financial administration, maintenance, and human resources requirements. Hired, trained, and developed team members; incorporated suggestions. Identified and seized opportunities to control costs; ensured accurate cash handling. Addressed employee and escalated customer complaints; ensured adherence to policies, procedures, and sanitation/regulatory requirements. Selected accomplishments: • Rapidly promoted through Barista (7 months) and Shift Supervisor (15 months) positions to earn management role.
• Led team to deliver consistent, high-quality customer service and surpass customers' expectations.
• Grew culture of safety among team to ensure safest possible environment for customers and team.
• Adeptly organized and managed work assignments to deliver maximum efficiency and accuracy in customer service, contributing to enhanced profitability.
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