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Network Power<100 people
Roles
🧨50%
Consulting
🏦50%
Finance
✔️25%
IT
Geos
🇮🇳25%
India
Work Background
America's Credit UnionVP, Consumer Loan Operations
Sep. 2020I direct the leadership teams overseeing the collections (Member Solutions) and Consumer Lending functions, focusing on planning and executing business development projects and enhancing loan portfolio quality. I drive the department’s business strategy to align with the credit union’s strategic plan by identifying financial and quality opportunities and integrating them into existing blueprints. I am responsible for aligning the operations of Risk Management, Compliance, Legal, and other key operational teams with business goals. Additionally, I oversee quality standards for third-party service providers, including collection agencies, external legal teams, and underwriting support. I also manage the professional development of leaders and staff members. Key Contributions: Enhanced Risk Management: I evolved standards for risk rating performance analysis, enabling accurate detection of existing threats and forecasting potential risks, resulting in increased low-risk and secure prospects for the Consumer Lending area. Project Success Rate: I systematized the planning and execution of all business projects, from setting milestones and selecting key project drivers to assessing results against established goals and industry benchmarks. This led to the successful execution of all projects, significantly boosting the business. Refining External Providers’ Performance: I institutionalized a system for managing relationships with third-party service providers, creating quality standards for monitoring life-to-date performance and developing reassignment methodologies and debt sale strategies. KPI Development: I established and applied KPIs for critical operational processes, significantly upgrading business productivity.
Lighter CapitalPortfolio Manager
Aug. 2018 - Sep. 2020Greater Seattle AreaAs the chief resource in portfolio management, I oversaw the portfolio monitoring reporting suite and implemented diverse approaches to assess portfolio asset quality. To support underperforming borrowers, I recommended restructuring or remediation options and negotiated workout plans to satisfy loan obligations through paydowns, modifications, and private equity raises. Key Contributions: High Loss Recovery & Delinquency Resolution Rate: Employed data-driven strategies in executing loan workouts and settlement negotiations, recovering $970K in 2019 and over $1 million in 2020, with an average internal rate of return of 9.5% and a year-over-year decrease in impairments of 120 basis points. Problem Loan Identification and Monitoring System: Managed the development of a scalable decision tree system for successfully remediating and preventing adverse actions, mitigating potential loss. Leadership in COVID Response: Led the response team to cushion the economic impact of the COVID-19 pandemic, continually assessing borrowers’ financial conditions and recommending resiliency plans to directors and investors. Data Dictionary Tool Development: Contributed to the development of a business architecture tool that provided a common language for teams, business units, and external partners to interpret the company’s strategic objectives in their operations.
Inspirus Credit UnionMember Solutions Manager
Dec. 2013 - Aug. 2018Greater Seattle AreaManaged a team of 8, including Collection Specialists, Fraud Analysts, Bankruptcy Specialists, and Titling Personnel. I directed the full-cycle loan servicing process, encompassing risk mitigation, fraud management, and overall security for the consumer loan portfolio. I spearheaded delinquency management from early-stage intervention to resolution, charge-off, and recovery. I also supported executives in making key business decisions by reporting on economic and industry trends. I ensured third-party providers complied with service-level agreements and quality standards and led the development of new talent, fostering their growth into leadership roles within the Lending division. Key Contributions: Intensified Loan Delinquency Resolution & Loss Recovery: Planned and implemented strategic system innovations and policy improvements in the collections and recovery processes, resulting in a more than 2x increase in year-over-year recoveries in 2014 and sustained year-over-year increases above 20% in the following two years. Effective Loss Mitigation: Assessed data to identify causes, indicators, and trends in loan delinquency and charge-offs, revising loan guidelines and collection methods based on findings, effectively mitigating preventable financial losses. Resource-Efficient Operations: Eliminated unused contracted services, renegotiated cost and fee structures with third-party service providers, and established a flat-fee system for bankruptcy actions, reducing service provider operational expenses by 35%.
Orion First Financial, LLCSpecial Assets
Feb. 2011 - Dec. 2013As a key player in resolving loan delinquencies, I meticulously analyzed borrowers' financial positions to determine the most appropriate actions, such as loan modifications, deferments, settlements, or collateral liquidation. I also enhanced the efficiency of repossession processes, including litigation and bankruptcy proceedings. Additionally, I created comprehensive reports on portfolio and transactional performance for executive presentations. Key Contributions: Early-Stage Delinquency Detection: Developed a new mechanism to detect potential loan delinquencies and established a systematic process for early intervention, saving the company millions in potential financial losses. Efficient Debt Recovery Process: Ensured accurate identification of appropriate actions before engaging in settlement negotiations, resulting in the recovery of $3.6 million in borrower obligations without incurring significant repossession process expenses.
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