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Work Background
MicrosoftMachine Learning Engineer
Mar. 2022 - Sep. 2023San Antonio, Texas, United StatesResponsible for providing technical support and troubleshooting for machine learning models and systems. This involves model monitoring and troubleshooting, technical support, documentation and training, performance optimization, collaboration with data scientists and developers, and research and development.
MerckMachine Learning Engineer
Sep. 2021 - Mar. 2022New Jersey, United StatesDeveloped automation solutions for a pharmaceutical company. Performed optical character recognition (OCR) natural language processing techniques (NLP) to convert large unstructured datasets into functional business documents. Worked in Python, AWS, and UiPath.
TaskUsData Scientist
Aug. 2019 - Sep. 2021San Antonio, TexasWorked with large structured and unstructured data sets, cleaning/scrubbing data sets, build/deploy models. Scoped innovative solutions. Worked with stakeholders on applying and delivering AI at scale. Conducts exploratory data analysis using NLP techniques. Created end-to-end data pipelines in AWS using Lambda, API Gateway, etc. Delivered actionable insights to stakeholders.
Aware Central TexasFamily Violence Unit Director
Oct. 2012 - Mar. 2017Belton, TX- Designed, planned, and implemented program policy and procedures from scratch.
- Provided direction aligned with organization's 5-year strategic plan.
- Provided continuous specialized training to 70+ staff and volunteers.
- Conducted agency's "Communication, Boundaries, and Stress" and "Cultural Diversity" trainings.
- Led the program's effectiveness to exponential growth for 4+ years.
- Spearheaded the pilot program off the ground with the help of the AWESOME Belton, Police Department.
- Provided one-on-one direct assistance and support to victims and survivors of domestic violence/abuse.
- Assisted in the survivors' journey "From crisis to confidence." - Consulted with stakeholders to assess community needs and victims' obstacles.
- Analyzed evolving needs of victims and proposed innovative solutions to work behind the scenes with community partners.
- Performed simple to complex case management services.
- Developed information resources to be used by both victims and volunteer victim advocates.
- Designed, implemented, and trained end-users on back-up and recovery protocols.
- Prepared comprehensive documentation for business processes and best use practices.
- Developed case management plans and coordinated case management activities.
- Monitored, tracked, and maintained existing resources for any new requirements.
- Provided technical assistance and training to staff members, community partners, and volunteer advocates.
- Ensured security of all the organization’s sensitive digital information.
- Stayed abreast of current trends and new advances in the industry.
- Informed management of any obstacles faced by victims and proposed initiatives designed to improve program’s long-term effectiveness.
- Used Scrum rituals and artifacts in managing cases.
- Solicited cooperation from department heads, service providers, and victims to resolve issues.
Aware Central TexasAnger Management Class Instructor
Jan. 2012 - Dec. 2012Belton, Texas- Received 99% positive feedback from participants.
- Succeeded in increasing participation through voluntary self-referrals and word-of-mouth recommendations from graduates.
- Worked under minimal supervision and guidance of the Education Director.
- Helped participants control their anger in a positive, healthy, and non-destructive manner.
- Trained participants on the cognitive restructuring, problem-solving, communication, humor, relaxation, and mindfulness.
Aware Central TexasOffice of Project Management and IT Director
Dec. 2009 - Mar. 2017Belton, TX- Designed, planned, and implemented IT program policy and procedures from scratch.
- Provided direction aligned with organization's 5-year strategic plan.
- Overhauled the organization's IT infrastructure.
- Brought the organization to the 21st centurty with new media marketing.
- Provided continuous specialized training to 70+ staff and volunteers.
- Increased productivity of staff members and volunteers by 50%. - Consulted with stakeholders to assess computing needs, system requirements.
- Analyzed evolving needs of organization and proposed innovative solutions.
- Performed simple to complex programming and development projects.
- Installed, maintained, and fixed computer systems to include hardware and software issues.
- Investigated, analyzed, and solved problems regarding computer, networking, and communication systems.
- Analyzed, designed, planned, developed, tested, debugged, and documented program/applications.
- Implemented and trained others on existing and new hardware and software technologies.
- Developed computer information resources.
- Designed, implemented, and trained end-users on back-up and recovery protocols.
- Prepared comprehensive documentation for business processes and best use practices.
- Developed project plans and coordinated project activities.
- Monitored, tracked, and maintained existing applications for any new requirements, software releases, and hardware configurations.
- Provided technical assistance and training to end-users.
- Ensured security of all the organization’s sensitive digital information.
- Stayed abreast of current trends and new advances in technology.
- Informed management of any modifications in the current system, and proposes initiatives designed to improve organization’s long-term effectiveness.
- Used Scrum rituals and artifacts in managing programs and projects.
- Solicited cooperation from department heads, service providers, and end-users to resolve computing and automation issues.
Aware Central TexasVolunteer Family Coach
Dec. 2009 - Mar. 2012Belton, Texas- Provided one on one support to families that are struggling with daily life stressors, within a home setting.
Alutiiq, LLCGovernment Contractor
Mar. 2008 - Sep. 2008Coronado, CAWarehouse: onloading, offloading, shelf-life, packaging, forklift, etc.
FreelanceWeb Designer & Developer
Mar. 2007 - Dec. 2009San Diego, California- Designed front-end UI/UX and coded back-end modules.
- Designed in several media to include print, web, and video.
- Performed simple to complex programming and development projects.
Fry's ElectronicsCustomer Service Representative
Jan. 2007 - Jan. 2008San Diego, CACashier / cash handling; restocking.
US NavyLogistics and Supply Chain Manager, Financial Manager, Warehouse Manager, Inventory Clerk
Oct. 2001 - Mar. 2007San Diego, CA- Reconciled financial listings for five operating budgets worth over $63 billion.
- Prepared and maintained documents, forms, correspondence, records, reports, and files.
- Operated office machines and software programs for automated data processing.
- Routed and filed forms and messages.
- Maintained requisition logs and controlled inventory.
- Shipping and receiving
- Micro purchases
- Applied regulations to maintain the security of materials and documents.
- Performed routine inventory and upkeep of several storerooms.
- Ordered/restocked mission-critical parts and supplies.
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