Aware Central TexasOffice of Project Management and IT Director
Dec. 2009 - Mar. 2017Belton, TX- Designed, planned, and implemented IT program policy and procedures from scratch.
- Provided direction aligned with organization's 5-year strategic plan.
- Overhauled the organization's IT infrastructure.
- Brought the organization to the 21st centurty with new media marketing.
- Provided continuous specialized training to 70+ staff and volunteers.
- Increased productivity of staff members and volunteers by 50%. - Consulted with stakeholders to assess computing needs, system requirements.
- Analyzed evolving needs of organization and proposed innovative solutions.
- Performed simple to complex programming and development projects.
- Installed, maintained, and fixed computer systems to include hardware and software issues.
- Investigated, analyzed, and solved problems regarding computer, networking, and communication systems.
- Analyzed, designed, planned, developed, tested, debugged, and documented program/applications.
- Implemented and trained others on existing and new hardware and software technologies.
- Developed computer information resources.
- Designed, implemented, and trained end-users on back-up and recovery protocols.
- Prepared comprehensive documentation for business processes and best use practices.
- Developed project plans and coordinated project activities.
- Monitored, tracked, and maintained existing applications for any new requirements, software releases, and hardware configurations.
- Provided technical assistance and training to end-users.
- Ensured security of all the organization’s sensitive digital information.
- Stayed abreast of current trends and new advances in technology.
- Informed management of any modifications in the current system, and proposes initiatives designed to improve organization’s long-term effectiveness.
- Used Scrum rituals and artifacts in managing programs and projects.
- Solicited cooperation from department heads, service providers, and end-users to resolve computing and automation issues.