SAP ConcurSupport Manager
Dec. 2019 - Mar. 2022Bellevue, WashingtonManaged a team of Support Engineers working with customers in various industries and areas of the Concur product. Oversee the daily operations of the team, ensuring SLA obligations and achieving KPI expectations. Fostering self-improvement, cross-training, team building, and continued learning, as well as resolve escalations and collaborate with other departments to create a unified customer experience.