Strategic and results-driven Head of Account Management with over 10 years of leadership experience in enterprise account management, customer success, and revenue growth. Proven expertise in fintech, risk management, fraud prevention, and identity verification. Skilled at leading high-performing teams, driving customer retention strategies, and building trusted relationships with executive stakeholders. Adept at implementing scalable processes, enhancing client satisfaction, and aligning cross-functional teams to exceed revenue and retention goals.
CORE COMPETENCIES
Enterprise Account Management | Customer Retention & Expansion | Strategic Leadership
Customer Success | Fraud Prevention & Identity Verification | Risk Management
Cross-Sell & Upsell Strategies | Customer Health Monitoring | Operational Excellence
Executive Communication | Data-Driven Decision Making | Team Building & Mentorship
SOFT SKILLS
Executive Influence | Conflict Resolution | Customer-Centric Mindset
Cross-Functional Collaboration | Analytical Thinking | Change Management
Strategic Planning | Relationship Building | Negotiation & Persuasion
Adaptability & Agility | Cultural Competence | Visionary LeadershipMore...
Natalie Crain
VP, Customer Experience & Marketing@TruStage
Verified
As Natalie Crain, VP of Customer Experience & Marketing, I have successfully led initiatives to improve customer experiences and drive business growth. I have implemented effective marketing strategies, resulting in increased brand visibility and customer engagement. My leadership has resulted in improved customer satisfaction rates and significant growth in revenue. I have also fostered strong relationships with key stakeholders and led cross-functional teams to achieve company goals.More...
Heidi Larson
Marketing Manager@TruStage
Verified
Results-oriented marketing professional with proven track record of driving strategic initiatives to elevate brand visibility, generate leads, and maximize revenue growth. Over 15 years of experience in developing and executing comprehensive marketing strategies across diverse industries. Well-versed in crafting and implementing impactful marketing campaigns, leveraging a blend of traditional and digital channels. Expertise in strategic planning, brand development, content marketing, and lead generation. Thrive in cross-functional collaboration, working closely with teams to align marketing efforts with overarching business goals.More...
Jackie Forman
Business Services Lead@TruStage
Verified
Eli Skurskiy
Software developer@TruStage
Verified
Nadine Mobley
Director of HR@TruStage
Verified
TruStage company has been performing exceptionally well in the market, with a significant increase in both customer base and revenue. Our HR strategies, such as employee engagement programs and competitive benefit packages, have been successful in attracting and retaining top talent. However, there are areas for improvement. Employee turnover rate is slightly higher than industry average and there are gaps in diversity and inclusion. Moving forward, it is recommended to focus on strategies aimed at reducing turnover and promoting a more diverse and inclusive work culture. This includes revisiting our hiring practices, offering more comprehensive training programs, and implementing diversity and inclusion initiatives.More...
Georgann Smith
Director, marketing strategy@TruStage
Verified
30+ years marketing leadership experience in a variety of industries for both mature and start-up organizations:
Multi channel marketing strategies and communications road maps
Brand development, integration and standardization
Media relations and editorial strategy and
Demand generation lead qualification analysis
Team, leadership development, support, and organizational design instruct structure
Multi million dollar budget management and profit lost accountability
Industry, market, and audience
Website, UX design and content development strategy
Omni client experience plan development and ex
Client journey, mapping engagement and satisfaction
Vendor evaluation, contract, negotiation, and managementMore...
I am an insights-based executive known for driving sales growth through rich understanding of interrelationship between technology and brand by applying innovative targeted marketing strategies. I have a passion for “moving the needle” by bringing consumer insights into decision-making. I am an empathetic leader who grows highly skilled and collaborative teams that add immediate value. Leads with deep knowledge and experience in:
* Profitable Growth: $1B P&L owner for Lands' End US eCommerce. 5-Year revenue CAGR of 7% and adjusted EBITDA CAGR of 20%.
* Omnichannel Customer Experience: Drive best-in-class customer order conversion (2.5x industry standard), creating experiences focusing on mobile form factor first and foremost.
* Customer Acquisition and Retention: Drove 5-year sequential customer file growth with a mix of retention (primarily catalog) and acquisition (primarily digital) strategies, with ~$200M annual marketing budget.
* Applied Data Science and Artificial Intelligence: Co-engineered algorithm improving sell-through and driving profitability via machine learning-driven promotions.More...
Lauren Cole
Data Entry Specialist
Verified
Lauren Cole is a dedicated Data Entry Specialist with over five years of experience in efficiently managing and processing large datasets for Fortune 500 companies. Known for her meticulous attention to detail and exceptional organizational skills, she has streamlined data entry processes, reducing errors by 30% and increasing productivity across teams. Lauren is proficient in advanced data management software and is passionate about leveraging technology to enhance data accuracy and accessibility. Her commitment to excellence and continuous improvement makes her an invaluable asset to any organization.More...