Years of experience: 19

MarketingITSales & BizDevProject ManagerAccount ManagerCall Center

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Edison's Career Path
Customer Experience Manager / CRM ManagerApr. 2022 -
Present
AverdaCustomer Experience Manager / CRM Manager
Dubai, United Arab Emirates• Oversees Global Customer Experience (CX) teams in UAE, Qatar, Oman, KSA, and South Africa, driving continuous improvement initiatives and delivering exceptional customer experiences. • Drives strategies mapping customer journeys, enhancing interactions, and optimizing processes for Averda's superior customer experience through cross-functional collaboration and extensive on-ground expertise...
Business Support ManagerDec. 2020 -
Apr. 2022
AverdaBusiness Support Manager
Dubai, United Arab Emirates• Spearheaded resource planning, coached local teams, and ensured adherence to global standards within the Global Delivery Service Centre supporting GCC teams and South Africa. • Led the Salesforce implementation across multiple entities, conducted audits, established reports, and supported month-end invoicing for private sector teams, enhancing process efficiency and accuracy. Key Achievemen...
Local Delivery Service Centre ManagerDec. 2019 -
Nov. 2020
AverdaLocal Delivery Service Centre Manager
Dubai, United Arab Emirates• Headed and managed the newly formed Local Delivery Service Team in Dubai and Sharjah in UAE, overseeing call, email and complaints management, customer experience, dispatch, and stock management for business and government projects. • Optimized team talent, set performance indicators, measured agent performance, managed lead-to-cash process, and oversaw fleet allocation to ensure service de...

Edison's Posts

  • About myself

    With over 15 years of experience, I excel in enhancing customer satisfaction through digital transformation and operational optimization. My skills in Salesforce, data analytics, and team leadership have consistently improved service quality. Key achievements include boosting customer satisfaction by 20% with AskNicely, cost savings through Salesforce integration, and efficiency enhancements with automated systems.

  • Job Description

    Seeking a side project as a Customer Experience Manager or Salesforce Manager. Open to providing expertise in entry-level email/chat support or PA/VA roles, leveraging my extensive experience to drive customer satisfaction and operational efficiency.

  • How to contact

No responses yet
0