Years of experience: 13
Call Center SupervisorCall CenterCall Center TrainerTechnical Support AgentTranslatorCustomer Service
Trust Score
Highly reliable; strong professional involvement.
Rusalina's Career Path
Apr. 2024 -Present
MrBitSales Account Manager
Bucharest, Bucharest, Romania
Jun. 2022 -Mar. 2024
ARRISE powering Pragmatic PlayQuality Control Specialist
Sofia, Sofia City, Bulgaria• Performing livestream casino tables monitoring to ensure quality assurance in terms of games rules and regulations;
• Review and evaluate dealers, presenters/host performance according to the set standards;
• Keeps abreast of changes to policies and procedures related to the line of work;
• Prepare daily/weekly/monthly reports to communicate outcomes of quality assurance
testing activities;...
Apr. 2019 -Aug. 2021
RetargetingCustomer Success Specialist
Sofia, Bulgaria- Harvesting and onboarding new customers for the SAAS platform
- Implementing the software with customer's webstore;
- Set up, implement and optimise digital marketing campaigns across multiple platforms - Facebook, Instagram, Google Ads for the customers;
- Performance monitoring of marketing campaigns;
- Performed monthly reports and analysis on all major KPIs to meet business objectives;
...