Years of experience: 14

Voice OverData Entry AssociateTyping SpecialistData Entry SpecialistData EntryLive Chat

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Diego's Career Path
Event Support SpecialistApr. 2021 -
Jan. 2025
SwapcardEvent Support Specialist
Improved the time response and the CSAT by creating effective prompts to get positive feedback from clients. SaaS - Chat and Email support (Intercom) for Event organizers in order to create their virtual and hybrid events and summits by teaching the structure of the platform tools. (Email Campaigns, Interface management, Spreadsheets import and export, Analytics reports, Event registration, S...
Customer Service Representative Oct. 2018 -
Dec. 2020
SutherlandCustomer Service Representative
Bogotá, Distrito Capital, ColombiaTrilingual Customer Service Consultant. (Web solutions/Hosting/Email troubleshooting)
CuradorMar. 2015 -
Jun. 2018
Penna Firme ProduçoesCurador
Rio de Janeiro, BrazilEvents Production, On-site Logistics. Music Curator and DJ.

Diego's Posts

  • How I can help you

    Resolve SaaS user challenges and streamline onboarding. Efficiently handle bug reports. Excel in analysis, problem-solving, and deliver customer interactions with the right tone and voice.

  • People I am looking for

    Ideal Clients: - Startups - IT companies - SaaS

  • Experience & Cases

    Achievements: - Managed complex Intercom queries - Expert in data accuracy - Skilled with Zendesk, spreadsheets, Jira - Previous Clients: - Startups - SaaS firms - Voice over tasks

  • How to contact

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