Client Manager, Customer Success and Account Manager (98%+ retention) acting as Trusted Advisor and Strategic Consultant with more than 15 years of experience in Ed/Tech platforms and in supporting Sales team in bringing more contract value (20% growth yearly). Special focus on how to understand customer needs, uncover pain points and give holistic solutions, keeping in mind the long-term relationship and a Client Experience (CX) culture. Skills in client relationship tools as CRM and CX software (SalesForce, Gainsight, DocuSign) and LMS tools (Blackboard, Moodle).More...
Julieta Jakubowicz
Project Management Lead
Verified
Program Manager with ten years of experience delivering complex systems for scaled agile organizations in critical industries including banking, machine learning / AI, and public benefits. Engaged leader building healthy, high-performing teams through human-centered processes and change management.More...
Josh Graham
Implementation Project Manager
Verified
Project Status Update:
Dear Mr. Graham,
The current implementation project is progressing well, with all milestones achieved on schedule. The team has successfully completed the design and development phases, and we are now moving into the testing phase. However, we have encountered a few minor technical issues that may need your attention. We are also closely monitoring the project budget, which is currently on track. We anticipate the project to be completed by the agreed deadline, provided the testing phase proceeds as planned.
Best,
[Your Name]More...
Colin Bitterfield
vCISO, Cyber Advisor, Security Audit, Ethical Use of AI@Temple of Epiphany
Verified
Temple of Epiphary company has been maintaining a robust cybersecurity infrastructure under the guidance of Colin Bitterfield as vCISO. The focus has been on ensuring the ethical use of AI, conducting regular security audits, and providing cyber advice. The company has successfully managed to prevent any significant security breaches and has been continually improving its cybersecurity measures. The use of AI has been optimized to ensure ethical practices, enhancing the company's reputation and trustworthiness. The regular security audits have identified potential vulnerabilities, which have been addressed promptly. Colin's expertise as a cyber advisor has been instrumental in these achievements. The company's future plans include further strengthening its cybersecurity infrastructure and exploring more ways to utilize AI ethically.More...
Ethan Clark
Managing Director
Verified
With over 20 years of experience in the financial technology sector, I am a sales and strategy leader who helps banks and financial institutions transform their digital capabilities and customer experiences. As the RVP of Growth Markets at Backbase, I led efforts to extend Backbase's omnichannel banking solutions to several high-growth regions, such as South Asia, ASEAN, the Greater China Region, Korea, Japan, and Latin America.
I have a proven track record of building scalable businesses, exceeding revenue goals, and developing strong teams across diverse and complex markets. I am passionate about financial inclusion and the power of fintech to enable it. I am also a thought leader and a speaker on topics such as fintech trends, digital transformation, and customer-centric innovation. I am always looking for new opportunities and challenges to leverage my expertise and make an impact in the fintech industry.More...
Chris Roberts
Sales Manager
Verified
Evidence Kanedi
Applications Support Specialist@Advtech (IT)
Verified
Evidence Kanedi, as an Applications Support Specialist at Advtech, is responsible for maintaining and optimizing software applications. He troubleshoots and resolves technical issues, provides user support, and ensures the smooth operation of applications. He also assists in application development and implementation, system integration, and testing. His role is crucial in ensuring the efficiency and effectiveness of IT systems within Advtech. He utilizes his technical skills and knowledge to improve application performance and user satisfaction.More...
Michael Raab
Founder and Principal Consultant@Raab Insight Consulting
Verified
I’m a seasoned professional specializing in Salesforce, Sales Operations, and Customer Success Operations, dedicated to propelling companies toward their growth goals. With nearly two decades of experience across diverse industries, I excel in crafting and executing strategies that drive sales, optimize operations, and enhance customer satisfaction.
My career has been marked by a strong focus on sales strategy, automation, revenue forecasting, and team development. My tenure in the education technology sector has provided me with unique insights into the sector’s evolving challenges and opportunities.
In my recent role as Senior Director of Account Management at IntelliBoard, I led a talented team in devising and implementing strategies to foster client growth and success. At Catalyte, as Senior Director of Sales Operations, I refined our sales processes, boosted revenue, and facilitated the smooth integration of new systems. My leadership at Docebo as Senior Director of Value Added Services was pivotal in expanding our service offerings, enhancing pricing models, and elevating the customer experience.
I have a proven track record of delivering exceptional results by leveraging tools like Salesforce, SalesLoft, and other CRM systems to drive operational efficiency, improve data integrity, and promote seamless team collaboration.
My approach is rooted in continuous improvement, a commitment to client success, and a passion for developing high-performing teams. I believe that strong, meaningful relationships with clients and colleagues are the cornerstone of sustainable success.
I’m eager to connect with organizations who are passionate about harnessing cutting-edge technologies and best practices to achieve impactful results. If you're seeking a dynamic, results-driven consultant to elevate your sales, operations, or customer success initiatives, let’s connect and explore how we can collaborate to reach your objectives.More...
Phoebe Jones
Technical Writer/Editor@Intercontinental Exchange
Verified
Hi there! I am a professional technical writer who specializes in proofreading and editing technical content for a non-technical audience. I also have experience writing corporate policy and procedure documents.More...
Jeremy Gallen
Freelancer@Studio St. Gallen
Verified
Jeremy Gallen is a freelancer who offers a wide range of services, including web design, artwork, and writing. His diverse skill set allows him to adapt to various tasks and projects, providing flexibility to his clients. As a freelancer, he is responsible for managing his own time and projects, which has developed his organizational and project management skills. He is continuously expanding his knowledge and skills to stay competitive in the ever-evolving freelance market. His commitment to delivering high-quality results and his ability to work independently make him a valuable asset to any project or team.More...
Steve Watt
Chief Revenue Officer / Executive Director Product@Inclusiv Education
Verified
📈Accelerating Growth in Education Technology Startups.
💰Led exit to Blackboard (Anthology)
🗺️ EdTech industry expert - take shorter paths to success.
📱Marketing, Product ManagementMore...