Years of experience: 24

ITConsultingStartup FounderSales & BizDevAccount ManagerCall Center

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Josh's Career Path
Sr. Program/Project ManagerMay. 2022 -
Jun. 2024
Progressive LeasingSr. Program/Project Manager
Drive strategic project initiatives, ensuring alignment with corporate goals and positive impacts on gross merchandise value (GMV) for retail and ecommerce clients. Manage project lifecycles, from conception through execution, utilizing strong leadership skills and flexible approach to adapt to dynamic market conditions. Advocate for customer needs, liaising between development, product manag...
Implementation Project ManagerSep. 2021 -
Mar. 2022
ZenotiImplementation Project Manager
Managed Product Implementations team, coordinating with retail partners to integrate SaaS-based solutions for point of sale and eCommerce. Collaborated with cross-functional internal teams, including Product, Sales, Operations, and Compliance, to customize and optimize partner solutions. Enhanced enterprise customer relationships, leading complex account management and ensuring client satisfa...
Implementation Project ManagerJul. 2017 -
Sep. 2021
ASA Automotive SystemsImplementation Project Manager
Boise, Idaho AreaStreamlined the GTX onboarding processes, developed and delivered customer training through webinars and in-person training, which reduced customer friction and increased retention rates. Collaborated with Customer Experience, Sales, Implementation, and Product teams to identify opportunities for deeper customer engagement and product adoption. Guided new and existing clients through requirem...