Years of experience: 21

Customer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer ServiceCustomer Success ManagerCOO

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Abraham's Career Path
International Sales Account ManagerSep. 2023 -
Present
PowerSchoolInternational Sales Account Manager
LATAM- Strategically engaging with consular, embassy, NGO and other influencing parties to further awareness and opportunity for providing solutions within LATAM. - Prospecting and identifying opportunities directly and alongside partners for new business accounts. - Existing customer/partner relationship management and development with key stakeholders. - Conducting strategic account reviews with...
Account Executive C4CAug. 2022 -
Nov. 2022
CourseraAccount Executive C4C
Mérida, Yucatán, MéxicoObjectives and goals: - Achieve commercial goals in designated territories - Develop and implement strategic plans to perform against sales targets - Assess market & product trends to ensure the business stays ahead of the competition Responsibilities: - Conduct client meetings and lead negotiations through their various stages up to the conclusion - Design commercially viable solutions to he...
Client Experience ManagerJan. 2016 -
Aug. 2022
BlackboardClient Experience Manager
Latinamerica and Caribbean- Serve as an expert in Blackboard products, including their functionality, industry application, and deployment methodologies. - Document exemplar use cases of Blackboard products to meet priority educational requirements. - Identify and capture customer examples of best practice in the use of key Blackboard products and tools. - Partner with the RFP and Solutions Engineers teams to provide ...

Abraham's Posts

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    How I can help you

    Leverage over 15 years in EdTech with roles as Client Manager, Customer Success, and Account Manager. Boosted contract value 20% yearly. Skilled in CRM and LMS tools to enhance CX. Focused on understanding needs, resolving pain points, and fostering long-term client relationships.

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    People I am looking for

    Ideal clients include LATAM universities and K-12 schools in Mexico and Puerto Rico. Experience with diverse educational institutions ensures tailored solutions.

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    Experience & Cases

    Achievements include SaaS migration, change management, and technology adoption. Previous clients: entrepreneurs and various educational institutions.

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    How to contact

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