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Network Power<100 people
Roles
✔️100%
IT
👍100%
Sales & BizDev
🧑🔬100%
Engineer
Geos
🇬🇧100%
United Kingdom
Work Background
Zero100Revenue Operations Manager-Contract
Apr. 2024United Kingdom, London• Own end-to-end tracking of sales pipeline and membership journey, ensuring seamless integration into
Salesforce.
• Define, prioritize, and implement backend Salesforce improvements and track progress.
• Document and continuously enhance our Revenue Operations processes and best practices. Promote data hygiene and effective CRM utilization across partner teams through trainings and guides.
• Analyze sales and engagement data, generate insights and recommendations, and present learnings to senior business stakeholders.
• Develop and automate internal sales and retention reporting that is tailored to partner teams’ requirements and goals.
• Earn trust at all levels of the organization through high quality written/verbal communication.
The Productivity PeepDirector
Apr. 2024London Area, United Kingdom · HybridThe Productivity Peep was established earlier this year as I was passionate to start a company that focuses on optimising work. Typically in my experience, this has been done by leveraging technology such as CRM (Salesforce and Hubspot). I work with both small and medium size organisations to help build process and technology to help them scale. My focus has been primarily in tech (SaaS) B2B however I do have extensive experience working in media organisations.
GMS - Global Message ServicesHead of Sales Operations
Jul. 2023 - Apr. 2024London, England, United Kingdom · Hybrid● First Head of Sales Operations hire for Enterprise division.
● Organised and managed all executive presentations to C-Suite on Enterprise performance.
● Acted as Product Owner of the implementation of Sales Enablement tools used across all of sales, account management, product and marketing.
● Managed monthly forecast activities for all Enterprise regions.
● Acted as Product Owner for enhancement of Salesforce for specific service allowing for more insight for reporting and coaching activities.
● Built communication structure (emails and Teams) to ensure consistent and transparent messaging across leadership.
LoyaltyLionRevenue Operations Lead
Nov. 2021 - Jul. 2023London, England, United Kingdom● Built and managed a new Revenue Operations department from one to four in less than a year.
● Implemented project prioritisation resulting in 100% transparency and accountability of work supporting company OKRs.
● Introduced account caps leading to full visibility of sales effort for coaching and performance management.
● Successfully managed and completed three significant commercial projects (HS flows, Sales and Partnerships solutions work) in nine months resulting in 90% improvement of people process.
● Completed CRM environment review and cleanup projects reducing sales admin time by 75%.
● Managed company-wide quarterly presentations as MC and Presenter for RevOps.
● Managed and delivered migration of the Customer Success department to Salesforce.
DoctifyHead Of Commercial Operations
Aug. 2020 - Nov. 2021London, England, United Kingdom● Increased system security by 100% through implementation of password/mobile device management tools.
● Successfully led business through CRM architecture and UX projects in first three months.
● Optimised subscription tool leading to a 55% increase in revenue collection.
● Implemented case management process for customer facing teams giving 100% visibility and creating efficiencies on activities leading to the foundation of accurate SLAs.
● Improved SDR engagement with prospects by +100% through implementation of sales automation tool
● Implemented dialler tool resulting in 100% transparency in call analytics.
● Secured average of 40% discount on additional commercials tools.
● Streamlined CRM system allowing for a reduction of user admin time by 50%.
ClassPassSales Operations Manager - International
Aug. 2019 - Jul. 2020London, United Kingdom● Led Sales Ops International that contributed to the business’ 'Unicorn' status in 2020.
● Increased smooth operations of the Salesforce system through effective and efficient case prioritisation and processes.
● Cost-effectively managed development of Salesforce Sales and Service Cloud through a meticulous approach to change management.
● Improved prospect engagement through consistent hard work and dedication to user adoptions and education of sales tools.
AVADOSales Optimisation Manager
Nov. 2018 - Aug. 2019London, United Kingdom● Increased support capacity by 75% via a ticket system enabling support issues to be resolved quicker.
● Implemented project plans to ensure work was visible and milestones achieved.
● Slashed inefficient utilisation by sales ops team contributing to increased value add projects and daily activities. ● Increased collaboration between Sales, Marketing, Service, Compliance and Finance to ensure commercial processes and technical solutions aligned globally.
● Successfully deployed Salesforce Sales Cloud for new business unit.
MLex Market InsightDirector of Global Sales Effectiveness
Sep. 2016 - Aug. 2018London, United Kingdom● Successfully acted as Product Owner and Salesforce Admin for the global implementation of Salesforce Sales Cloud and Pardot.
● Produced and maintained staff sales tool collateral and facilitated training which increased user adoption.
● Defined, measured and reported on global sales productivity and effectiveness giving 100% visibility on commercial performance to C-Suite.
● Increased global collaboration by owning and managing weekly global commercial management meetings.
Stylus Innovation + AdvisoryHead of Sales Operations
Apr. 2011 - Sep. 2016London, United Kingdom● Reduced Salesforce system cost by 40%.
● Implemented sales and client services structure which supported new business and renewal revenues to exceed £6m year-on-year.
● Cut third-party software subscriptions costs through relationship building and negotiation.
● Made commercial data 100% visible to executives to support ongoing sales strategies to increase revenue.
● Implemented and documented sales processes for new brands under group.
Redactive Media GroupBusiness Development Manager - The Marketer
Oct. 2010 - Mar. 2011London, United Kingdom● Re-introduced and implemented social media strategy contributing to sales targets being overachieved. ● Managed and built new relationships with B2B and B2C brands increasing brand awareness through campaigns in print, online and events by 100%.
Pepperdine UniversityResident Assistant (Warden)
Aug. 2007 - May. 2008Greater Los Angeles Area● Worked with one other warden in which we were responsible for forty-eight first year male students safety and living conditions. ● Helped plan social, educational and informational events for the residences during both semesters of university (academic year). ● Responsible for administrative work for the Housing and Community Living Office.
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