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Network Power<100 people
Roles
🔥42%
Startup Founder
💸42%
Marketing
🧨42%
Consulting
Geos
🇦🇺14%
Australia
🇬🇧14%
United Kingdom
Work Background
Atlas TechnologiesSenior Microsoft Systems Engineer IV and Subject Matter Expert (SME) IV
Jan. 2024 - Jul. 2024Goose Creek, South Carolina, United States• Created a full complete Test Environment network consisting of 24 servers
• Created multiple Quick Reference Guide (QRG) for common Microsoft Exchange 2019 issues, as well as issues with Microsoft Outlook, the end users account and their workarounds for sailors to use in day-to-day issue resolution
• Developed a PowerShell script that when ran scans the CANES network for all VMWare Network Server Stacks within the lab, identifies essential information (such as: Name of individual who created the network stack, the identification of the network stack and the date/time the network stack was both created as well as when it was last logged into) for management to determine a cleanup schedule to delete old/stale network stacks
• Provided technical support to resolve hardware and software issues for end users
• Collaborated with a team of developers to create and implement new software solutions
• Managed projects from initiation to completion, ensuring on-time delivery and within budget
• Engineered systems to optimize performance and meet business objectives
• Implemented security protocols to safeguard sensitive data and prevent unauthorized access
• Designed and maintained network infrastructure to support data flow and communication within the organization
MANDEX INCComputer Systems Analyst III and Senior Software Integrator for the US Marine Corp
May. 2022 - Oct. 2023Goose Creek, South Carolina, United States• Computer Systems Analyst III and Senior Software Integrator on the US Marine Corp’s Distributed Common Ground/Surface System Marine Corps (DCGS-MC) Geospatial Intelligence (GEOINT) contract
• Monitor government assets for both new Security Technical Information Guides (STIG) vulnerabilities and Information Assurance Vulnerability Alerts (IAVA) published by the Defense Information Systems Agency (DISA)
• Also monitor government assets for new Assured Compliance and Assessment Solution (ACAS) vulnerabilities using the Tenable Nessus Vulnerability Assessment tool
• Performs administration and maintenance on all VMWare ESXi Servers and all VMWare Virtual Machines
• Once STIG, IAVA and/or ACAS vulnerabilities are found I create PowerShell scripts and/or Python programs to integrate the needed changes in order to bring the asset into a compliant state
• Update all Government-off-the shelf (GOTS) software and all Commercial-Off-The-Shelf (COTS) software that are required to be installed on the government asset(s)
• Preps and drops software packages, multiple times throughout the month, in order to determine if all vulnerabilities have been resolved
• After vulnerability checks are complete, the software is sent out to the fleet
• Train and assist other software integrators on different aspects of their job, when the run into problems or just have questions
• Currently writing an office Training Plan to ensure all team members can perform all job duties without any issues
BlueWater Federal SolutionsSenior Desktop Support Technician
Nov. 2021 - Apr. 2022Goose Creek, South Carolina, United States• Senior Desktop Support Technician on the US Navy’s RDT&E contract • Reimage computers to the latest version of Windows 10 when there is no other way to fix/resolve an issue
• Repair and/or Reinstall software allowing end users to complete all aspects of their job including teleworking when out of their office
• Wrote step by step continuity instructions to help users resolve their computer, printer, and network issues
• Wrote multiple PowerShell scripts to automate the 1st time sign-in process and help end users complete initial troubleshooting steps in the event they have an issue with their computer. Submitted Request to have the previously created scripts added into the baseline configuration / image for all users (technicians or end users) to utilize
• Wrote PowerShell scripts to update all SCCM Actions (shown in the Configuration Manager within the Control Panel)
• Also wrote multiple PowerShell scripts to assist RDT&E technicians in troubleshooting/repairing computers for End Users. PowerShell scripts allowed technicians to update the Microsoft's System Center Configuration Manager (SCCM), McAfee Agent and Endpoint Security Threat Prevention software, Repair/Uninstall/Reinstall applications on a PC, Update all Windows Group Policies, Backup and restore an End Users Windows Profile, Build/Rebuild an End Users Windows or Outlook Profile, etc. Combined all scripts into 1 script creating the RDT&E Desktop Support Tool
• Wrote office continuity/documentation describing both how to complete different processes within the office and how to fix/resolve problems on an End User’s PC
• Wrote the New Employee Onboarding Checklist to assist New Employees in getting their Desk/Cubicle, Phone, Asset/Computer assigned and submit the request for any/all Computer, Systems and Facilities Access, etc
PerspectaSenior Desktop Support / Field Services Technician and Information Assurance Technician
Apr. 2020 - Jul. 2021Goose Creek, South Carolina, United States• Provide I.T. desktop support for both executives and end users on the Navy Marine Corp Intranet (NMCI) / SMIT (formerly NGEN) contract
• Wrote multiple PowerShell scripts to assist NMCI Technicians in troubleshooting / repairing NMCI Assets. Combined all scripts in to 1 script creating the NMCI Field Services Tool
• Reimage computers to the latest version of Windows 10 and/or when there is no other way to fix/resolve an issue.
• Repair and/or Reinstall software allowing end users to complete all aspects of their job including teleworking when out of their office
• Perform installation of new network printers and/or plotters
• Repair and/or Replace hardware that either has failed, or is failing, and preventing end users from doing their job
• Helping train new employees on the different aspects of this job and assist them with problems/issues they encounter
• Update all assigned HP Service Manager Tickets accordingly and assist other techs with their tickets
• Perform all needed functions as an Information Assurance Technician such as programming/maintaining NMCI Taclanes and monitoring Nessus Vulnerabilities and then emailing the appropriate individuals/groups when either unauthorized devices are plugged into an NMCI asset or when there has been a virus or other vulnerability detected on an NMCI asset
Apex SystemsDesktop Support / Field Services Technician on the NMCI / SMIT (formerly NGEN) contract
Apr. 2019 - Apr. 2020Goose Creek, South Carolina, United States• Provide I.T. desktop support for both executives and end users on the Navy Marine Corp Intranet (NMCI) / SMIT (formerly NGEN) contract
• Reimage computers to the latest version of Windows 10 and/or when there is no other way to fix/resolve an issue
• Repair and/or Reinstall software allowing end users to complete all aspects of their job including teleworking when out of their office
• Perform installation of new network printers and/or plotters
• Repair and/or Replace hardware that either has failed, or is failing, preventing end users from doing their job
• Assisting fellow team members with problems/issues they encounter by teaching them other extensive troubleshooting techniques allowing all problems/issues be quickly resolved so employees can get back to work
• Update all assigned HP Service Manager Tickets accordingly and assist other technicians with their tickets
Abbtech Professional Services100% Travel Flying I.T. Technician
Nov. 2018 - Apr. 2019Oak Ridge, Tennessee, United States• Lead multiple teams in multiple cities setting up Field Offices for the United States Census Bureau’s 2020 Census
• Setup and tested all Servers, Routers, Switches, Client Workstations and VOIP Phones along with the network itself.
• Ensured that all team members completed their assigned tasks
• Building was transformed from an empty building to a 100% fully functioning Field Office in less than 3 full working days
SAICHelpdesk Technician
Mar. 2013 - Mar. 2014Oak Ridge, Tennessee, United States• Provide I.T. customer service for Toyota Motor Sales (TMS) N.A. executives and end users • Access client’s pcs remotely using Bomgar to fix software related issues • Experience providing support for ESXi VM-Ware virtualization clients
• Created/deleted Active Directory accounts and local accounts, reset account passwords and enabled/disabled computers, moved computer objects into the correct Organizational Units
• Provide step by step instructions to help users resolve their computer, printer, and network issues • Maintain and/or repair applications on Windows XP, Windows 7 and Apple iPhone and IPAD devices • Create step by step, detailed, instructions for office continuity / knowledge base system
Self EmployedSmall Business Owner
Jul. 2012 - Apr. 2019Oak Ridge, Tennessee, United States• Lead technician managing a team of 5 technicians upgrading 500 laptops and desktops for the U.S. Army Corp of Engineers at the Portland, OR district office, the Dalles Dam and the John Day Dam.
• Lead Technician managing a team of 8 technicians upgrading over 900 desktop PCs for Hickam AFB in Hawaii.
• Solely responsible for upgrading 23 laptop PCs for the U.S. Department of Housing and Urban Development.
• Dedicated Computer and Network Technician for the Transportation Security Administration at McGhee Tyson Regional Airport in Knoxville, TN.
• Hand-picked to lead the team of Peak Systems technicians in assisting ADT Security Systems with upgrading over 1100 desktops and laptops from Windows XP to Windows 10.
• Created/deleted Active Directory accounts and local accounts, reset account passwords for ADT users, and enabled/disabled ADT computers, moved computer objects into the correct Organizational Units (OU).
• Personally, requested by ADT to go back to ADT Security Systems to finish the upgrade process for the final 465 laptops.
• Dedicated technician for the Commons of Knoxville and 303 Flats (University of Tennessee student housing complexes) maintaining the wired and wireless networks along with all of the site’s security cameras.
• Chosen by IBM to install multiple new HP servers and Power Distribution Units (PDUs) for Wal-Mart Stores.
• Selected to be Peak Systems’ Team Lead during the Knoxville, TN UBS Financial Services migration to Windows 10.
• Selected to be the primary Unisys onsite technician providing desktop support services to over 400 computer users and their PCs.
• Also, the dedicated technician for BLM Technologies performing De-installation and Installation of Lexmark printers for the State of Kentucky Administrative Offices of the Courts. • • Please see physical resume for complete list of experience including Dedicated Network and Systems Administrator as well as the VMWare, Active Directory and Cyber Security Administrator.
Innovative Employee SolutionsHelpdesk Technician / Contractor
Mar. 2012 - Mar. 2013Oak Ridge, Tennessee, United States• Worked as a contractor for SAIC on the Toyota Motor Sales N.A. Service Desk in Oak Ridge, TN • Access client’s pcs remotely using Bomgar Software to fix software related issues • Created/deleted Active Directory accounts and local accounts, reset account passwords and enabled/disabled computers, moved computer objects into the correct Organizational Units
• Provide step by step instructions to help users resolve their computer, printer, and network issues • Maintain and/or repair applications on Windows XP, Windows 7 and Apple iPhone and IPAD devices • Create step by step, detailed, instructions for office continuity / knowledge base system • Install company authorized software on client’s computers
5 Rivers CommunicationsNetwork Admin / Business Phone System Install & Repair Technician / Desktop Support Technician
Mar. 2011 - Sep. 2011Morristown, Tennessee, United States• Ordered, installed and maintained SonicWall Firewalls • Setup VPN access and Internet Source Feed Failover • Setup and maintained Ubuntu Linux FTP and File Servers • Maintained Windows XP and Windows 7 office pcs • Solely responsible for setting up, programming and maintaining SIP phone lines in VOIP systems for 70+ businesses around East Tennessee • Installed, maintained, and repaired AT&T, Vertical and Ipitomy business phone systems and related software for many customers such as lawyers’ offices, doctors’ offices, dentist offices, auto repair shops, etc
Logon Computer ServicesWindows System / Network Administrator and Senior Desktop Support Technician
May. 2007 - Dec. 2010Morristown, Tennessee, United States• Provided Desktop Support to over 200 end users • Maintained all of the Windows 2003 servers, active directory services, workstation computers, and all peripherals along with the entire wired and wireless network for the Citizen Tribune Newspaper and Lakeway Printers in Morristown, Tennessee • Assisted in the migration of all servers from Microsoft Windows Server 2003 to Server 2008
• Implemented Active Directory Whitelisting/Blacklisting features, configured user accounts to remove local administrative rights, set the Windows User Access Control to the Windows Default, scanned systems for possible unauthorized software, added software to appropriate list
• My primary job also included maintaining all of the servers and workstation computers at both of the Morristown radio stations WCRK and WMTN • In addition to my primary job, I also helped maintain all of the Windows 2003 servers and workstation computers at LogOn and all of the servers and workstation computers in each of the other 40 divisions that the Lakeway Publishers, Inc owns throughout Tennessee, Missouri, Virginia and Florida (http://LakewayPublishers.com) • Removed viruses from workstation computers that were located both onsite and remotely across the Internet using Webex and LogMeIn.com software • Ensured that all newspapers, magazines and/or periodicals and their electronic editions were created, printed, published and accessible for the public • Solely responsible for Advanced Publishing Technology [APT] software conversion (from ACT 3.5 to Falcon 4.1) • Responsible for servers, workstation computers, scanners, printers, plotters, and all software totaling $340,000.00 • Developed comprehensive backup and disaster recovery plan
United States Air ForceDatabase Manager / Helpdesk Supervisor
Apr. 1996 - Mar. 2007Tampa, Florida, United States• Currently Retired U.S. Air Force • Veteran from the Gulf War era • Maintained the U.S. Air Forces’ Air Mobility Command Aircraft Maintenance Database • Provided Tier 2 technical support when Tier 1 support was unable to resolve the issue • Supervised the Tier 1 support center comprised of 7 help desk technicians • Maintained approx 3000 computers and peripherals and the wired network • Performed multiple Six Sigma studies to identify failing aircraft maintenance parts; Results prevented Air Force assets from being damaged/destroyed; saved Air Force members lives
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