MV Serviços VirtuaisFounder
Jun. 2017Recife, Brazil · RemoteInitially, together with my late husband, Marcos Vieira, we established our presence in different businesses, before migrating to the digital world with the venture called MV Serviços. The acronym pays homage to Marcos Vieira. 2017 | From MV Serviços to MV Serviços Virtuales
We developed our online business focusing on customer service and administrative tasks for Dropshipping ecommerces.
We started serving entrepreneurs from Spain, Portugal and France, helping them to successfully enter the Brazilian market.
2018 - 2019 | National Expansion
Recognized as "Drop Assistants", we gained prominence among professionals in the sector and on social media.
Partnership with Brazilian entrepreneurs, further expanding the reach of our operations.
2020 -2022 | Consulting, Team Expansion and Internationalization
We introduced a consultancy modality, training professionals to help ecommerce owners in their businesses.
Transition to assist Brazilians with ecommerce in European countries.
2023 - Current | Current Activities
I started my studies in CX and CS and decided to delve deeper into the area
I manage the support team at N1 NEGÓCIOS DIGITAL LTDA, covering virtual stores in several European countries.
Highlighted Contributions at N1 NEGÓCIOS DIGITAL LTDA
Improvement of internal processes and creation of new procedures.
Development of consultation and training materials.
Improved internal communication, resulting in increased productivity.
Effective implementation of tools to optimize operations. This journey has been enriching, providing continuous learning in several areas, from customer service to advanced ecommerce strategies and team management, shaping me into a versatile and adaptable professional. I am excited about the opportunities ahead and the challenges that lie ahead.