Customer Service Manager in Brazil@MV Serviços Virtuais
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With more than 6 years dedicated to customer service in e-commerce and various digital businesses, I have led teams working in different service channels, including email, WhatsApp and social networks.
By creating strategies and implementing processes, I contributed to the success of several companies, achieving notable results in customer satisfaction and recovery of lost sales, whether due to abandoned carts or unpaid bills. Over the years, I have had the opportunity to offer my services to businesspeople from different countries, such as the United States, Spain and France.
Currently, I manage the support team of an ecommerce company that operates in several European countries, including Spain, Portugal, Italy, Romania, Hungary, Greece, Poland, among others. My skills go beyond customer service, with advanced knowledge of Shopify and associated tools, as well as CRM platforms such as Zendesk, Hubspot and Intercom.
In a constant search for improvement, I have been investing in my professional development, focusing especially on Customer Success and Customer Experience through the courses offered by CS Academy. In 2023, I was honored with the best performance award in the Essential category.
I'm from Recife, graduated in Literature from UFPE since February 2012. Seeking to complement my training, I'm currently studying a postgraduate degree in People and Business Management, in addition to my previous postgraduate degree in data analysis.
I am committed to providing exceptional customer experiences and contributing to the continued success of companies through excellence in service and strategic management.More...