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Network Power<100 people
Roles
🔥50%
Startup Founder
✨50%
Business Owner
Geos
Work Background
MageMontreal - Adobe Solution PartnerAccount mannager
Jul. 2022Montreal, Quebec, Canadá- Lead the overall projects and facilitate solution design, planning, delivery, and execution;
- Help the team prioritize the list of client requests, and plan the work for the next day and week;
- Update and resolve product log. Remove roadblocks to developer work;
- Update the status of all customer support requests until each request is closed/delivered;
- Confirm the approval of deliveries with the customer;
- Keep track of the progress. Conduct project reviews and create detailed reports to present to C-suite executives;
- Request data/files/images/information from the client for the website project under construction with us, keeping all this data well organized;
- Prepare the agenda of meetings with the client and the work team;
- Attend meetings with the client, to help the designer or programmer stay organized in line with the client's needs, and follow up with the client, in order to update the project plan based on the discussion with the client;
- Update the spreadsheet of purchased services;
- Brainstorm with the team, to come up with ideas on how we could help each of our clients more;
- Make a monthly or quarterly call to each client on how to best proceed with the project and the desired business objectives to reach;
- Secure growth opportunities and initiate new projects.
Omnicom Media Group MontréalDigital Analyst
Sep. 2021 - May. 2022
FujitsuService desk technician
Sep. 2019 - Aug. 2021Montreal, Quebec, Canadá(Worked under Via Rail at Fujitsu) ● Cooperate with corporate clients at Via Rail to help them either solve IT issues or
forward them to the right place or team.
● Provide escalated support and troubleshooting while maintaining detailed tickets..
● Hardware and software troubleshooting.
● Carry out quality assurance to fix software issues.
● Working firmly with personnel to learn new applications and help employees with it
● Handling up to 50 tickets per day
● Verify the availability of the network, system and critical applications related to Via
Rail
● First point contact for technical queries and IT related questions
● Identifying and reporting network and application issues
● Communicating with third party companies in order to fix applicative bugs and server
downtime
● Install softwares applications
● Manage accounts and computers through Active Directory
CGIService desk technician
Mar. 2019 - Sep. 2019Montreal, Quebec, Canada
Modern MaternitySocial Media Marketing Consultant
Oct. 2017 - Nov. 2019Montreal, Canada AreaManage instagram and facebook accounts and do daily posts; Find and approach affiliates for the business; Responsible for doing marketing media research and outreach
Rio 2016 - Comitê Organizador dos Jogos Olímpicos e ParalímpicosFleet Coordinator
Apr. 2016 - Sep. 2016Rio de Janeiro, Rio de JaneiroResponsible for all operational part of the fleet; Receipt of vehicles; Check list; Supply procedures and insurance; Garage logistics; Supervising dispatchers, drivers, servers and Olympic volunteers; Direct contact with customers of the IOC. Responsible for the release, speed and timeliness of service; Monitoring the drivers via GPS.
Rio4gringosCreator
Apr. 2015 - Sep. 2017Rio de Janeiro Area, BrazilCreating all posts on Instagram; Responsible for growing followers in order to
increase partnerships; Responsible for contacting partners for business;
EYRisk Advisory
Aug. 2013 - Jul. 2015Rio de Janeiro Area, BrazilExpertise in Risk Management.
Ernst & YoungAssurance
May. 2011 - Aug. 2013Rio de Janeiro Area, BrazilSupport in reviewing the company's financial statements in the following segments: Hospitality, Energy, Textile, Electronic Media, and Construction, among others.
ValeBusiness Intern
Jul. 2008 - Jul. 2009Salvador e Região, BrasilResposible for controlling the employees payroll of the entire Department; responsible for monitoring and controlling budget management; preparation of monthly reports for management analysis; coordination of administrative activities of outsourced offices; participation in management meetings; use of various computer systems, such as Oracle and Projuris.
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