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Work Background
ESCAPE Concept PropertiesGeneral Manager Operations
Jul. 2025General Manager | Pre-Opening & Operational Readiness Leading the pre-opening phase of a new hospitality project: defining service standards, building operational systems, forming and developing the opening team, and preparing the property for stable, efficient launch. Focused on disciplined planning, guest experience architecture, and long-term operational sustainability.
Cosmos Hotel GroupHotel General Manager
Feb. 2025 - Jul. 2025Cosmos Saint-Petersburg Pribaltiyskaya Hotel - Member of Radisson Individuals• Delivered outstanding operational excellence with a +40.1% GOP Deviation Conversion and +18.1% Total Revenue growth (vs Budget), driving record profitability and efficiency across all departments at the largest Congress-Hotel in Russia (4-star hotel with 1200 rooms). • Achieved leading guest satisfaction growth rate - GRI 92.7% (+4.7 p.p. for 12 months), coupled with a significant surge in review volume, strengthening brand reputation and market positioning. • Led a 200+ member team through strategic recruitment, training, and leadership coaching — fostering a performance culture that elevated both financial results and service quality.
Cosmos Hotel GroupOperations Manager / Executive Assistant Manager
Jan. 2024 - Jan. 2025Cosmos Saint-Petersburg Pribaltiyskaya Hotel - Member of Radisson IndividualsACHIEVEMENTS: • Organization of: - arrivals up to 850 rooms per day; - banquets and coffee breaks up to 1,000 people; - forums and conferences up to 5,000 people. • Performance indicators (compared to the last year): - GOP +29% (+1 p.p.); - T.Revenue +26%; - ADR +5.2% / RevPAR +24% / TRevPAR +26%; - RGI +13.9%; - F&B profitability +11 p.p.; - F&B Revenue +33%; - Food Cost decreased by -0.6 p.p., Bev Cost -5.5 p.p.; - Payroll: HRS decreased by -2%, RevPOLU increased by +9%; - GRI (guest review index) +4.5 p.p. with a double increase of reviews quantity: • The development and implementation of the F&B strategy also included a change of the lobby bar concept and the launch of an additional restaurant project; • The development and implementation of the Customer Journey Map improved the experience of guests staying at the hotel and significantly increased the number and quality of reviews; • The hotel was rebranded (from Park Inn by Radisson to Cosmos); • Preparation of the hotel budget for 2025 with full detailing of the income and expense budget parts; • Developing a 10-year long-term investment plan, including soft renovation of hotel areas.
Radisson Hotel GroupF&B Director
Feb. 2023 - Nov. 2023Radisson Blu Resort & Congress Centre Sochi• Management of the restaurant and banquet service of a 5-star hotel (3 restaurants, 3 bars, room service for 508 rooms, a night club); • Management of the largest Congress Center in the south of Russia (successfully held forums for up to 6,000 people, banquets for up to 800 people); • Special results: F&B GOP - 51%, A la Carte Food Cost - 22%, Breakfast Cost - 30%, Drinks Cost - 16%; • Management of a team of over 100 employees, including recruitment, training and development of personnel; • Preparation of the restaurant service for a large-scale renovation of the hotel (the facility was closed in anticipation of a change in the hotel owner with a complete reduction in staff).
Creative vacationHoliday-maker
Apr. 2022 - Jan. 2023Indonesia, Denpasar• Personal investment management and trading. This period allowed me to deepen my knowledge in the field of financial markets and develop analytical skills; • Developing my own business projects, as well as studying marketing strategies and SMM basics when launching these projects, allowed me to actively immerse myself in a new area of knowledge and practice some tools; • In addition, active surfing contributed to strengthening personal discipline and physical health.
Panorama by Mercure Krasnaya PolyanaF&B Director
Oct. 2020 - Apr. 2022Russia, Sochi• Management of the restaurant and banquet service of a 4-star hotel (restaurant, lobby bar and room service for 302 rooms, conference halls); • Rebranding of the Romanov restaurant and launch of the Italian restaurant ROMA, which is consistently included in the TOP-5 restaurants according to TripAdvisor, as well as the "Best resort restaurant" among more than 50 outlets in the Krasnaya Polyana resort; • Special results: increase in the share of F&B income from the total hotel income to 43%, F&B GOP - 52%; • Management of a team of more than 60 employees, including recruitment, training and development of personnel.
Alaia Surf & TravelFounder
Mar. 2019 - Mar. 2020Sri Lanka, Matara• Managing a villa with a pool on the shores of the Indian Ocean (7 guest rooms, a cocktail bar with hookah and local cousine); • This period allowed me to deepen my knowledge in organizing the tourism business and improve my entrepreneurial skills; • Developing individual and group tourism programs for stays (accompaniment, transfers, guides, fishing, etc.), as well as studying marketing strategies and the basics of SMM, at the launch allowed me to actively immerse myself in a new area of knowledge and practice some tools; • In addition, active surfing contributed to strengthening personal discipline and physical health. • End of activities due to the COVID-19 pandemic.
Skypark Sochi by AJ HackettF&B Manager
Apr. 2017 - Jun. 2018Russia, SochiManagement of a restaurant complex at an altitude of 207 meters (launch from the construction stage of the premium restaurant "KAURI" and Euro-buffet + Pizza bar and BBQ bar); • The best premium panoramic restaurant in Sochi in the vast majority of Internet ratings; • Management of a team of more than 50 employees, including recruitment, training and development of personnel; • The decision to leave was made after complete optimization of all operational processes and in search of new professional challenges.
Tulip Inn Rosa Khutor SochiF&B Manager
May. 2014 - Apr. 2017Russia, Sochi• Management of the restaurant service of a 3-star hotel (restaurant with a summer terrace, lobby bar, room service); • Special results: The level of income for the following year exceeds the figures for the previous year by 30% and 27%, respectively, for the second and third years under my management; • Implementation of the motivational technique for employees “3-Star Hotel & 5-Star Service” allowed us to focus the team on first-class service regardless of the number of stars on the hotel. • From August 2014 to May 2016 – TOP-3 in the TripAdvisor rating among 66 restaurants in all three resorts of Krasnaya Polyana. • Management of a team of over 60 employees, including recruitment, training and development of personnel; • After 3 years of work and the lack of career growth prospects, a decision was made to look for new professional challenges.
Golden Tulip Rosa Khutor SochiBar Supervisor
Aug. 2013 - Apr. 2014Russia, SochiBar Supervisor at the restaurant and the lobby bar during the Winter Olympic Games 2014
Radisson Blu Resort & Congress Centre SochiBartender
May. 2013 - Aug. 2013Russia, SochiBartender at pool bar
Park Inn by Radisson Rosa KhutorHead Bartender
Aug. 2012 - Feb. 2013Russia, SochiSenior bartender at lobby bar
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